Jonathan Poore
Phoenix,AZ
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
5
5
years of professional experience
Work History
Bar Manager
Citizen Public House
11.2022 - 12.2024
- Listened to guest needs and responded promptly for exceptional service.
- Arranged tables and service for large groups of guests in preparation of events
- Executed last-minute changes and inspected setups in time for staff final calls
- Designed and implemented a training program to ensure the success of staff and to foster a culture of excellence.
Bartender/BEO Captain/Server/Trainer
Wren & Wolf
01.2020 - 11.2022
- Organized and set up banquet event orders and ensured they ran smoothly and went over all contracts with other servers
- Trained new servers/bartenders on the standards that the company expected and ensured they were floor ready
- Ran a ever changing creative and innovative bar program
Bartender/BEO Captain/Server/Trainer
Culinary Dropout
01.2020 - 05.2021
- Supported smooth banquet flow, manning stations and serving guests
- Memorized menu items for each function and provided accurate descriptions to guests
- Delivered food and beverages from staging to guest service areas
- Worked flexibly to cater to fluctuating coverage needs
Education
Degree - Business Marketing
Arizona State University
Tempe, AZ05.2026
Skills
- Leadership
- Team Management
- Guest Service
- Detail Oriented
- Relationship Building
- Problem-solving
- Staff training
Timeline
Bar Manager
Citizen Public House
11.2022 - 12.2024
Bartender/BEO Captain/Server/Trainer
Culinary Dropout
01.2020 - 05.2021
Bartender/BEO Captain/Server/Trainer
Wren & Wolf
01.2020 - 11.2022
Degree - Business Marketing
Arizona State University
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