Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Certification
Timeline
Generic

Jonathan Potoczak

Toms River

Summary

Strategic leader recognized for driving productivity and ensuring efficient task completion. Expertise in team motivation, strategic planning, and conflict resolution contributes to seamless operations and successful project outcomes. Strong communication, adaptability, and problem-solving skills facilitate effective team leadership and goal achievement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Airside Experience Leader /Lead OJT Trainer

Signature Flight Support
Teterboro
09.2023 - 02.2025
  • Safely and accurately conduct flight line operations in accordance with established policies and procedures
  • Must be able operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
  • Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
  • Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks

Store Manager

Firestone Complete Auto Care
Saddle Brook
09.2020 - 11.2021
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Assessed operational efficiency of the store's departments.
  • Planned special promotions or discounts based on market trends.
  • Developed relationships with suppliers to negotiate better prices.
  • Created weekly work schedules for store personnel.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Maintained accurate records of employee performance reviews.
  • Recruited, trained and supervised new employees.
  • Implemented efficient systems for tracking stock movement.
  • Organized promotional events to increase product awareness.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Updated POS system with new products and promotional offers.
  • Ensured compliance with safety regulations and company policies.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Service Manager

Firestone Complete Auto Care
Hackensack
05.2019 - 01.2020
  • Implemented strategies designed to promote a positive culture within the organisation's care service team.
  • Lead recruitment activities for new members of the organisation's care service team.
  • Resolved any issues or complaints arising from the delivery of care services.
  • Planned and coordinated the delivery of care services to meet client needs.
  • Contributed towards business development initiatives aimed at expanding the reach of our organisation's care service offering.
  • Conducted regular reviews of client progress against outcomes set in their tailored plans.
  • Assessed clients' needs and developed tailored plans for providing appropriate levels of support.

Manager of Tire Sales

Firestone Complete Auto Care
Wayne
08.2017 - 01.2019
  • Provided expert advice on tire selection and resolved customer inquiries effectively.
  • Explained current promotions while guiding customers through the sales process.
  • Demonstrated extensive knowledge of tire types, installation procedures, and service timelines.
  • Fostered customer loyalty through exceptional service and consistent follow-up practices.
  • Assisted with inventory management and organized merchandising displays to enhance visibility.
  • Collaborated with team members to ensure seamless store operations and customer satisfaction.

Education

Bachelor of Science - Criminal Justice

Berkeley College
Woodland Park, NJ
01.2011

Firefighter 1 &2 Certification - Firematics

Bergen County Fire Academy
Mahwah, NJ
01.2010

High School Diploma -

Garfield High School
Garfield, NJ
06-2008

Skills

Flight line operations

  • Customer relationship management
  • Stress management
  • Team building and leadership
  • Training and development
  • Customer service excellence
  • Effective communication skills
  • Conflict resolution strategies
  • Line management expertise
  • Talent development and coaching
  • Influencing and relationship building
  • Staff discipline and employee development

Extracurricular Activities

Garfield Fire Department Rescue Engine 3, Garfield, NJ 2005-2012

Certification

  • Firefighter 1
  • FIrefighter 2
  • Foundations of Performance Management
  • How to Be Caring While Holding Teams Accountable
  • Productivity: Prioritizing at Work
  • Setting Team and Employee Goals Using SMART Methodology

Timeline

Airside Experience Leader /Lead OJT Trainer

Signature Flight Support
09.2023 - 02.2025

Store Manager

Firestone Complete Auto Care
09.2020 - 11.2021

Service Manager

Firestone Complete Auto Care
05.2019 - 01.2020

Manager of Tire Sales

Firestone Complete Auto Care
08.2017 - 01.2019

Bachelor of Science - Criminal Justice

Berkeley College

Firefighter 1 &2 Certification - Firematics

Bergen County Fire Academy

High School Diploma -

Garfield High School

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