Jonathan Pratt

• Setting the ground work for our shop coming online , including sourcing, ordering, planning and delivering on products chemicals and tools to establish a working figure finishing shop
• Getting quotes for consumables, chemicals, furnishings, fixtures and equipment.
• Building a new vendor list with company reps for future reordering and convenience to build a healthy supply chain.
• Establishing connections with other departments and vendors to set up figure finish for business success.

Maintain, repair and fabricate ip based audio animatronic, static figures, guest interactive attractions and show sets for universal studios florida , islands of adventure and citywalk.

• First on the job trainer for department helped implement training for figure finish from scratch no such training existed beforehand
• Green card lead- covered vacations, extended leaves of absence, days off and ran yearly planned dry maintenance for multiple ride venues.
• Green card coordinator - covered responsibilitys during extended leaves of absence. Remodeled and streamlined shop multiple times implementing 5S engineering practices to improve productivity.
• Tsat representative- went to meetings and delivered tsat results to team, drove tsat initiatives planned out between my self and management to improve productivity, growth and a better working environment.

• Opened Wizarding World of Harry Potter: Diagon Alley
• Control booth operator - learned ride systems and human machine interface programs (HMI) and how animation was controlled across the land .

• Epcot - Land Pavillion, living with the land attraction.

• Wizarding World of Harry Potter: Diagon Alley Project
• Daytona Rising : Daytona 500 Speedway expansion/refurbishment
• Verizon headquarters building in Lake Mary

Assistant Manager for multiple ride venues, ride photo locations including revenge of the mummy transformers, and amazing adventures of spiderman at Universal Studios and Islands of Adventure

• Counted registers and cleaned and secured shop at end of shift.
• Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
• Oversaw inventory audits to verify accuracy of stock levels and identify discrepancies for timely resolution.

• Provided exceptional customer service by addressing concerns promptly and professionally.
• Monitored consumer trends to identify opportunities for introducing new products or adjusting existing offerings accordingly.
• Reduced inventory shrinkage through diligent monitoring, proper storage, and rotation of perishable items.
• Mentored new employees on company policies, procedures, and best practices to ensure a well-trained workforce.
• Managed inventory levels effectively, ensuring stock was available to meet customer demand while minimizing waste due to spoilage or obsolescence.
• Developed comprehensive department budgets to control costs while maintaining high-quality products and services.
• Established strong relationships with vendors to negotiate better pricing, secure exclusive deals, and ensure timely deliveries of stock.

Created props, life casted body's and sets for halloween experiences and theme park hard ticketed events