Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Prevatte

Port Saint Lucie

Summary

Sales & Support professional with extensive experience in supporting sales teams to achieve optimal results. Proven in coordinating efforts to drive efficiency and support revenue growth. Known for collaborative team efforts and adaptive approach to dynamic sales environments, showcasing proficiency in CRM tools and effective communication, while also building a personal sales pipeline.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sale Support Specialist

Team IP LLC
09.2021 - Current
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Prepared and presented sales reports and customer profiles to upper management.
  • Coordinated responses and resources to handle special client requests.
  • Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Developed and maintained relationships with key accounts and existing customers.
  • Negotiated prices, terms of sales and service agreements.
  • Developed, maintained and utilized diverse client base.

Helpdesk Manager & Installation Technician

24x7 Hospitality Technology
10.2006 - 06.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
  • Mastered use of diagnostic tools to swiftly identify and resolve technical issues, minimizing downtime.
  • Installed advanced security systems for increased safety, following strict compliance with industry standards.

Education

Bachelor of Arts - Commuication

University of South Florida
Tampa, FL

Skills

  • Customer relationship management
  • Sales strategy development
  • Customer needs assessment
  • CRM software proficiency
  • Customer order management
  • Effective negotiation
  • Business development
  • Order optimization
  • Processing payments
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking

Certification

  • BASI & MASI Certified

Timeline

Sale Support Specialist

Team IP LLC
09.2021 - Current

Helpdesk Manager & Installation Technician

24x7 Hospitality Technology
10.2006 - 06.2021

Bachelor of Arts - Commuication

University of South Florida

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Jonathan Prevatte