Jonathan Pullin
San Antonio
Summary
Dynamic leader with a proven track record at KHG LLC, adept in operations management and customer relationship management. Excelled in fostering a culture of collaboration and continuous learning, significantly enhancing customer satisfaction and team performance. Skilled in conflict resolution and strategic planning, achieving key departmental goals and mentoring future leaders.
Overview
20
20
years of professional experience
Work History
Manager
KHG LLC
01.2005 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Associate's Degree - Electrical, Electronics And Communications Engineering
Hallmark Institute of Aeronautics And Technology
San Antonio, TX12.2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Project management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Negotiation
- Product management
- Budget control
- Emergency response
- Expense tracking
- Brand management
- Lead generation
Timeline
Manager
KHG LLC
01.2005 - Current
Associate's Degree - Electrical, Electronics And Communications Engineering
Hallmark Institute of Aeronautics And Technology
Similar Profiles
Jevgeni KozlovJevgeni Kozlov
Fitter at KHG ConctractingFitter at KHG Conctracting
Matthew McMickleMatthew McMickle
Residential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLCResidential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLC
Sabrena LangstonSabrena Langston
Self Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLCSelf Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLC
Ryan StephensRyan Stephens
8th Grade Science Teacher at Luna Middle School8th Grade Science Teacher at Luna Middle School
Ryan MorganRyan Morgan
Training Developer at Medical Center of ExcellenceTraining Developer at Medical Center of Excellence