Jonathan Q. Peer
Windsor,CO
Summary
Accomplished IT Operations Professional with over 5 years managing and securing enterprise IT infrastructure and critical systems. Expertise in server administration, cloud services, networking, and incident response. Skilled in leading infrastructure projects, automating processes, and enhancing system reliability. Experienced in supporting mission-critical SCADA/EMS environments and ensuring compliance with cybersecurity and NERC CIP standards within the energy sector.
Overview
15
15
years of professional experience
Work History
Senior IT Operations Engineer
Secure64 Software Corporation
Fort Collins, Colorado
01.2024 - 10.2026
- Maintained, optimized, and secured enterprise IT infrastructure and systems to ensure reliability and performance.
- Troubleshot complex technical issues, managed escalations, implemented system improvements, and automated processes to improve operational efficiency.
- Assisted with daily operations across servers, networks, cloud services, endpoints, applications, and business-critical systems to support availability, performance, and security.
- Partnered with IT security, development, and business teams to support technology initiatives, reduce downtime, and deliver reliable solutions.
- Acted as primary technical liaison for organization-wide CRM support, facilitating communication between users and vendors to resolve system-related issues.
- Worked directly with clients and vendors to build strong partnerships and resolve issues promptly.
- Developed and maintained comprehensive documentation, procedures, monitoring, and disaster recovery processes to enhance operational readiness.
SCADA System Administrator (Contracted through Edgewater)
Western Area Power Administration (WAPA)
Loveland, CO
01.2022 - 01.2024
- Plan and coordinate installation, testing, troubleshooting, maintenance, and configuration management for hardware and software within SCADA/EMS real-time power operations systems and other assigned program areas.
- Lead workstation lifecycle replacement project for RMR, including assembly, imaging, and deployment of numerous machines in secure and non-secure environments.
- Ensured adherence to compliance standards for SCADA systems with NERC CIP requirements for SCADA system.
- Monitored system conditions and executed timely actions for contingencies to support reliable BES operations.
- Troubleshoot SCADA workstations, Active Directory, and SCADA infrastructure hardware and peripherals.
- Ensured functionality of ESP and non-ESP computers to support operational efficiency.
- Assisted SCADA engineers during commissioning of new substations by validating point-to-point checkout on single line drawings.
- Assist patch validation process to support SCADA security compliance.
- Performed routine checks for security patches to maintain system integrity. and WSUS updates for Server 2016.
- Coordinate with multiple groups to complete quarterly updates on schedule.
- Contributed to iLO setup, enhancing server management for lifecycle replacement of RMR ESP database servers.
Desktop Support
RapidLog
08.2020 - 01.2022
- Assisted users in navigating RapidLog software, enhancing user knowledge through training support and troubleshooting software errors.
- Job Responsibilities:
- Addressed and responded to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
- Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
- Documented support interactions, detailing inquiries, complaints, comments, and actions taken for future reference.
Audio / Video Installer
Timberline Audio Video
01.2020 - 08.2020
- Installed home theater and commercial audio video systems for Timberline Audio Video clients.
- Mounted televisions, speakers, projectors, and display hardware using ladders and hand tools.
- Concealed and organized cabling, concealed wiring, and labeled connections for clean system layouts.
- Developed, configured, executed, programmed, and managed networking, lighting, audio/visual (AV), surveillance, thermostat control, and security projects using home automation products, ensuring seamless integration and functionality.
Home Automation Installer / Programmer
Imagine More
06.2019 - 01.2020
- Developed and managed networking, lighting, audio/visual (AV), surveillance, thermostat control, and security projects using home automation products to enhance user experience.
- Designed control systems for lighting and shading in residential and commercial settings, including theatre room installations, ensuring optimal functionality and user satisfaction.
- Complete complex audio/video installs, setup, and calibration.
- Designed advanced networking and data systems for effective communication, installation, and setup, facilitating smoother operations and integration.
- Used single line drawings to wire devices
- Adept in PLC ladder logic programming and troubleshooting
- Able to read and understand low voltage wiring diagrams to ensure proper functionality of security equipment
IT specialist / Manager
Cardinal Glass
07.2011 - 05.2019
- Developed strategic IT plans to enhance operational efficiency.
- Evaluated and selected technology investments to support business growth.
- Promoted collaboration among departments to improve workflow and communication.
- Analyzed systems and assets, recommended and implemented solutions and upgrades, and provided training. Managed purchasing for office supplies and large-scale glass.
- Hands on experience with hardware / software upgrade and/or implementation
- Coordinated programming of glass product line, programming PLCs into ladder-logic SCADA environment to optimize production processes.
- Collaborated with internal and external partners to ensure reliable product supply, supporting operational continuity.
Education
High School Diploma -
Berthoud High
Berthoud, CO04-2007
Skills
- NERC CIP compliance
- SCADA/EMS communications expertise
- Power system operations
- SQL server database and processes
- Windows Active Directory
- Troubleshooting
- AVEVA PI training
- Certified in ITIL
- Excel
- Client relations
- Cross-functional collaboration
- Strategic planning
- Clearance: Public Trust
- Written communication
- SCADA/EMS communications expertise
- Systems monitoring
- Server administration
- Network troubleshooting
- Technical communication
Personal Information
Title: SCADA SYSTEM ADMINISTRATOR
Timeline
Senior IT Operations Engineer
Secure64 Software Corporation
01.2024 - 10.2026
SCADA System Administrator (Contracted through Edgewater)
Western Area Power Administration (WAPA)
01.2022 - 01.2024
Desktop Support
RapidLog
08.2020 - 01.2022
Audio / Video Installer
Timberline Audio Video
01.2020 - 08.2020
Home Automation Installer / Programmer
Imagine More
06.2019 - 01.2020
IT specialist / Manager
Cardinal Glass
07.2011 - 05.2019
High School Diploma -
Berthoud High