Jonathan Quezada Pedroza
NORTHGLENN,CO
Summary
Accomplished Executive Assistant with a proven track record at Pristine Properties, excelling in administrative support and customer service. Expert in quality control and project oversight, significantly enhancing operational efficiency. Skilled in fostering client relationships and streamlining processes, ensuring compliance and superior service delivery.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Pristine Properties
2020.08 - Current
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Compliance Specialist
Partner Colorado Credit Union
2016.08 - 2020.08
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Managed quality programs to reduce overdue compliance activities.
- Performed quality reviews to uncover workflow and communication issues.
- Performed quality control reviews of all loan packages to check adherence with federal and state regulatory requirements.
Bank Teller
Chase
2015.06 - 2016.07
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Associate of Science - Marketing
Metropolitan State University of Denver
Denver, CO05.2028
High School Diploma -
Arvada High School
Arvada, CO05.2013
Skills
- Quality Control
- Report Writing
- Business Writing
- Scheduling
- Project Oversight
- Meeting planning
- Administrative Support
- Invoice Processing
- Customer Service
Timeline
Executive Assistant
Pristine Properties
2020.08 - Current
Compliance Specialist
Partner Colorado Credit Union
2016.08 - 2020.08
Bank Teller
Chase
2015.06 - 2016.07
Associate of Science - Marketing
Metropolitan State University of Denver
High School Diploma -
Arvada High School
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