JONATHAN QUINTERO
Oxnard,CA
Summary
Proven team leader with a history of growth and expansion, aiming to elevate a group of individuals into an exceptional team that consistently achieves objectives. Seeking a management role with a company dedicated to enhancing the workplace environment. Experienced in overseeing all facets of restaurant operations, ensuring seamless daily operations and utilizing leadership abilities to enhance staff productivity and elevate customer satisfaction levels. Demonstrated success in upholding stringent standards in food safety, inventory management, and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Chilis
Simi Valley and Oxnard, CA
01.2017 - 01.2021
- Ensure a great Guest experience
- Role model and hold Team Members accountable to operational and quality standards
- Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
- Foster open communication between Team Members and Management
- Influence Team Member behaviors by championing change and restaurant initiatives
- Lead with heart and mind
- Drive business results by utilizing Chili’s systems to effectively control costs
- Follow operational systems, such as our Manager Timeline and performing quality Line Checks
- Hire, train, retain, and develop Team Members to take on larger roles
- Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
- Understand and practice safe food handling procedures
- Communicate and embody Chili’s culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant
- Maintain the highest standards of cleanliness and efficiency within the restaurant. Oversee daily operations to maximize profitability, scheduling staff effectively.
Kitchen Manager
Famous Dave's
Oxnard, CA
01.2013 - 01.2017
- Assist the General Manager by ensuring proper management of the facility and equipment using preventive maintenance, energy conservation, repairs and security measures while ensuring that safety, sanitation, and cleanliness requirements are met.
- Partner with the General Manager to recruit, hire, train, develop, retain, supervise, appraise, discipline, terminate and schedule employees to ensure successful restaurant operations.
- Execution of all company Policies and Procedures.
- Directly responsible for the supervision of approximately 20-50 non-exempt employees during their shifts.
- Responsible for acceptable scores on all health department and QRE (Quality Restaurant Evaluation) audits while adhering to company guidelines for financial responsibility.
- Responsible for analyzing results and developing or implementing corrective action plans during their shift.
- Develop guest loyalty through quality of operation, personalized customer attention and staff development. Responsible for achieving budgeted profit levels.
- Attending scheduled management, regional and company meetings; make presentations as requested. Give input in the formulation of plans and programs; meet established objectives.
- Exhibits integrity in all actions by ensuring secure transportation of daily bank deposit(s) during each shift.
Shift Supervisor
Hometown Buffet
Oxnard, CA
01.2010 - 01.2013
- Developed and maintain staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Regularly updated computer systems with new pricing and daily food specials.
- Performed checkouts of servers to ensure that all tickets were accounted for.
- Communicated well and used strong interpersonal skills to establish positive relationships with guest and employees.
- Exhibits integrity in all actions by ensuring secure transportation of daily bank deposit(s) during each shift.
- Hire, train, retain, and develop Team Members to take on larger roles
- Directly responsible for the supervision of approximately 20-50 non-exempt employees during their shifts.
- Address guest concerns promptly and professionally, ensuring a memorable dining experience.
- Build a strong, cohesive team by effectively communicating policies, standards, and company values. Foster a positive work environment and provide ongoing coaching and development to staff in all front-of-house positions.
Process Assistant
Amazon
Oxnard, CA
01.2022 - 01.2025
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers.
- Escalates barriers to Operations leaders. Drives and executes standard work in the areas of Safety, Quality and Productivity to meet daily operational goals.
- Role model and hold Team Members accountable to operational and quality standards
- Directly responsible for the supervision of approximately 20-50 non-exempt employees during their shifts.
- Utilize proficient Microsoft office tool and application.
Education
High School Diploma -
Pacifica High School
Some College - undefined
Ventura College
Skills
- Restaurant management experience with a proven track record of success
- Strong leadership, communication, and interpersonal skills
- Passion for hospitality and a commitment to providing exceptional guest service
- Ability to multi-task, prioritize, and work effectively under pressure
- Communication skills (bilingual) Fluent in Spanish
- Coaching and developing Teams
- Experience opening new restaurants
- 3 year of Microsoft office and products and application experience
- Servsafe Manager Servsafe certificate, RBS certificate, and Manager Harassment Class certificate and Servesafe Food Handlers (ALL ACTIVE)
- Proficient in Aloha POS system
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Staff scheduling
- Labor and food cost control
- Purchasing and cost control
- Safe food handling
- Recruitment and hiring
Certification
- Servsafe Food Protection Manager and Food Handlers Certification (ACTIVE)
- Servsafe CA Alcohol Certificate and RBS Certificate (ACTIVE)
- Servsafe Manager Harassment Class Certified (ACTIVE)
Accomplishments
- Maintaining Best KPI (Key Performing indicators) in the region for a whole year. Maintaining Quality Standards, Strengthening Staff and Development, Operational Efficiency, Maintaining High Customers Engagement, and Controlling Costs and Revenue
- Maintaining a perfect attendance for a Straight whole year.
- Certified Kitchen Manager Trainer (Trained surrounding areas Kitchen manager)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Process Assistant
Amazon
01.2022 - 01.2025
Assistant Manager
Chilis
01.2017 - 01.2021
Kitchen Manager
Famous Dave's
01.2013 - 01.2017
Shift Supervisor
Hometown Buffet
01.2010 - 01.2013
Some College - undefined
Ventura College
High School Diploma -
Pacifica High School