Jonathan Railey

Responsible for the implementation and ongoing maintenance activities for assigned systems. Performs
duties according to established standards. Able to perform second level support on assigned systems.
Interfaces with the IT department in regard to system management, troubleshooting, and configuring
regard to project implementations. Develops, reviews and recommends overall objectives, policies and
procedures. Strives for excellence in the areas of project timeliness, project quality, and end user support.

• Maintains excellent working knowledge of Jack Henry products, including Silverlake, Synergy,
EWF, iTalk, and eSign.
• Performs maintenance activities on the primary systems and systems assigned by the TSS
Manager, which may include NCR, FIS, FORTRA and Windows Applications.
• Implements new features and performs problem solving activities of assigned systems.
• Writes Robotic Process Automation (Nintex: Foxtrot) programs to accomplish various objectives
including special reporting, recurring task automation, and in-house stand-alone scripts.
• Aids in determining conversion project requirements and performs related activities on assigned
systems for conversion projects.
• Administers user profile and security functions for assigned systems.
• Participates in disaster recovery setup and testing on assigned systems.
• Thoroughly tests all changes before implementing them into the production environment.
• Follows the systems and programming established standards.

Responsible for the overall administration and coordination of activities for the entire Centralized Document Imaging Department. Develops, reviews and recommends overall objectives, policies and procedures. Plans for increases in staff, hiring, management and any associated actions related to the efficient operation of the department. This position has direct responsibility for employment decisions.
Takes a leadership role in moving Capital City Bank to a paperless institution by seeking and implementing opportunities to do so.

- Deployment of Synergy Email Assist, E-Sign, and other complimentary Jack Henry workflow products
- Oversee the implementation of Enterprise Workflow to automate manual tasks
- Focuses on streamlining processes
- Develops and implements policies and procedures

• Conducted investigations and enhanced due diligence reviews of various customer types and industries.
• Reviewed alerts generated by transaction monitoring systems, ensuring accurate identification of suspicious activity.
• Reviewed and filed currency transaction reports submitted by branches within required regulatory-imposed timeframes.
• Incorporated personal experience in reviewing and analyzing reports to recommend further investigation when appropriate.
• Maintained detailed documentation of all investigative findings, providing clear rationale for case closure or escalation decisions.
• Assisted with compliance exams by gathering files, records and other pertinent information for review by compliance examiners.
• Contributed to the development and updating of BSA/AML policies and procedures, ensuring alignment with evolving regulatory requirements.
• Utilized knowledge of bank products, policies and legal requirements to process work assignments within regulatory guidelines.

• Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
• Assisted in training new tellers to ensure a consistent level of excellent service across the team.
• Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
• Mentored junior tellers, fostering professional growth and improved performance within the team.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.

• Prepares and conducts reviews for Tellers; makes salary recommendations.
• Ensures compliance with cash targets established for office through CETO system.
• Performs weekly/bi-weekly cash duties in compliance with procedures.
• Ensures adequacy of currency in ordering and balancing for office.