Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jonathan Ramirez

Harlingen,TX

Summary

Detail-oriented graduate welder with a strong background in process audits, quality control, and continuous improvement. Recognized for ability to identify quality control discrepancies and patterns to address root causes. Track record of developing effective training materials to improve operational processes. Committed to maintaining high standards of quality and productivity in all tasks.

Overview

8
8
years of professional experience
1
1
Certification
2019
2019
years of post-secondary education

Work History

Florida Blue, Farm Bureau, and U65 Quality Analyst

Advanced Call Center Technologies LLC
07.2019 - Current
  • Monitored completed work and provided feedback to improve team member performance.
  • Ensured service and quality met customer expectations to aid business growth.
  • Ensured adherence to quality and improvement agendas through structured documentation.
  • Investigated performance to maintain employee adherence to quality and safety policies.
  • Investigated process inefficiencies to enhance operations.
  • Recognized training needs to enhance quality across multiple projects.
  • Facilitated discussions in calibration sessions to maintain consistency in policy and process adherence.

Customer Service Representative / Assistant M.

Family Dollar
11.2017 - 07.2019
  • Provided efficient and courteous service for routine inquiries and complaints.
  • Handled incoming calls with utmost professionalism.
  • Identified options to meet customer requirements.
  • Achieved top-tier results in cashier productivity, accuracy, and transaction efficiency.
  • Sustained orderly and hygienic conditions.
  • Expedited unloading of delivery trucks to ensure timely schedules.
  • Collected cash from bank and performed box counting.
  • Traveled to various locations to organize store inventory and support understaffed teams.

Education

Combination Welding - Welding Technology

Southern Careers Institute
TX
01.2025 - 08.2025

Associate of Applied Science - Biology

Texas State Technical College - Harlingen
Harlingen, TX
09.2019 - 06.2021

High School Diploma -

Los Fresnos High School
Los Fresnos, TX
08.2016

Skills

  • Correction Action Planning
  • Proficient in techniques like MIG, TIG, stick welding, and flux-cored arc welding
  • Familiarity with welding machines, torches, and safety gear
  • Knowledge of surface preparation techniques for welding
  • Proficient in using various cutting tools
  • Ability to fuse metal components, fill holes, and repair fabricated metal products
  • Software Quality Assurance Knowledge
  • Solution Development and Optimization
  • Familiarity with fabrication processes

Languages

English
Native or Bilingual
Spanish
Professional

Certification

  • OSHA 10
  • NCCER

Timeline

Combination Welding - Welding Technology

Southern Careers Institute
01.2025 - 08.2025

Associate of Applied Science - Biology

Texas State Technical College - Harlingen
09.2019 - 06.2021

Florida Blue, Farm Bureau, and U65 Quality Analyst

Advanced Call Center Technologies LLC
07.2019 - Current

Customer Service Representative / Assistant M.

Family Dollar
11.2017 - 07.2019

High School Diploma -

Los Fresnos High School

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