Jonathan Ramirez
New York,NY
Summary
Experienced professional with a strong background in team leadership and problem solving. Skilled in employee scheduling and financial management, dedicated to improving operational workflows and delivering exceptional service to clients.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Planet Fitness
New York, NY
06.2025 - Current
- Scheduled employees and assigned duties to optimize gym operations.
- Cash bank deposits for weekly transactions
- Deliver professional and friendly customer service to each customer.
- Ensured gym supplies remained consistently stocked for member convenience.
- Handled membership registrations and updated accounts using company software.
- Maintained up-to-date knowledge of company products and services to assist members.
- Delegated tasks to staff, establishing clear priorities and goals.
- Reviewed completed work to verify quality, consistency, and adherence to standards.
Management (Family Owned)
Benvenuto Pizza
New York, NY
12.2024 - 06.2025
- Managed daily restaurant operations and ensured efficient workflow.
- Administer payroll processing for timely employee compensation
- Implemented inventory control systems to manage stock levels effectively.
- Scheduled staff shifts to meet peak service demands and optimize labor costs.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored health and safety regulations to ensure compliance across the restaurant.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Self-Employed
Self
Euless, TX
05.2022 - 10.2024
- Launched clothing brand.
- Responded to customer emails and social media messages with professionalism and friendliness.
- Fulfilled orders swiftly to ensure customer satisfaction.
- Customized website design for improved navigation and user experience.
Amazon Delivery Driver
Curnocopia Logistics
New York, NY
09.2019 - 04.2022
- Deliver professional and friendly customer service to all Amazon customers.
- Ensure timely grocery delivery to enhance customer satisfaction
- Assisted in training new drivers on company policies and safe driving practices.
- Conducted routine vehicle maintenance checks to ensure reliability and safety standards.
Education
High School Diploma -
Arts & Tech @ MLK HighSchool
New York06-2016
Skills
- Employee scheduling
- Customer service
- Team leadership
- Quality assurance
- Problem solving
- Time management
- Budgeting and finance
- Inventory management
- Workflow optimization
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Assistant Manager
Planet Fitness
06.2025 - Current
Management (Family Owned)
Benvenuto Pizza
12.2024 - 06.2025
Self-Employed
Self
05.2022 - 10.2024
Amazon Delivery Driver
Curnocopia Logistics
09.2019 - 04.2022
High School Diploma -
Arts & Tech @ MLK HighSchool