JONATHAN REED
Valatie,NY
Summary
Credit and accounts receivable professional with a record of reducing days sales outstanding by 35% and maintaining charge-offs under $100K. Leads cash optimization teams to strengthen credit controls and accelerate cash flow. Partners with finance, sales, and operations to improve collection performance and payment terms.
Overview
26
26
years of professional experience
Work History
Credit Relationship Manager
WOLBERG ELECTRIC
Albany, NY
01.2018 - Current
- Managed a $10MM commercial receivables portfolio and customer relationships up to $1MM, balancing sales support, risk, cash flow, and customer service.
- Reduced 60-, 90-, and 120-day past-due balances by 35% and maintained charge-offs below $100K through disciplined monitoring, escalation, credit holds, and account prioritization.
- Resolved billing, payment, documentation, and account disputes with Finance, Sales, Operations, Legal, and customers; developed KPIs and reports to ensure timely corrective action.
- Evaluated customer creditworthiness, established appropriate credit exposure, and enhanced onboarding and documentation procedures while fostering productive customer relationships.
Area Credit Manager
US FOODS
Clifton Park, NY
05.2016 - 12.2017
- Directed credit and accounts receivable operations for $60MM Upstate New York portfolio; collaborated with 80+ sales representatives and management to resolve complex account and collection issues.
- Led up to six credit and customer-service professionals, improving productivity by 20% through clearer expectations, coaching, workflow standards, performance metrics, and accountability.
- Implemented structured collections model integrating automated outreach, manual follow-up, escalation triggers, and credit-hold thresholds, enhancing audit support and internal controls.
- Developed performance metrics and standardized workflows that increased accountability and reduced bad-debt exposure.
Credit Manager
GINSBERG'S FOODS
Hudson, NY
10.2013 - 04.2016
- Reduced DSO from 42 to 35 days through data-driven account prioritization, proactive collections, and structured escalation; partner with the CFO and executive leadership on portfolio performance.
- Led the migration from check payments to ACH/EFT, reducing payment float, manual processing, and deposit risk; standardized policies, procedures, and progress reporting.
- Supported 60+ sales professionals with customer, billing, and credit initiatives, ensuring service quality, compliance with internal controls, and alignment with cash-flow objectives.
Business Administrator
COLUMBIA ECONOMIC DEVELOPMENT CORPORATION
Hudson, NY
01.2012 - 02.2013
- Coordinated budgets, project costs, grant administration, audits, reporting, and records to ensure compliance and effective stakeholder collaboration.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided excellent service and attention to customers during face-to-face or phone conversations.
Vice President, Regional Branch Administration
PNC BANK
West Windsor, NJ
10.2010 - 12.2011
- Managed operations, compliance, budgeting, performance management, reporting, and employee development for six branches.
- Led strategic initiatives to enhance customer engagement and satisfaction.
- Managed cross-functional teams to streamline operational processes and improve efficiency.
- Developed and implemented risk management strategies to protect assets and investments.
Assistant Vice President / Branch Manager
NORTH FORK BANK
New York, NY
08.2000 - 04.2010
- Directed commercial and consumer banking operations, maintained compliance with internal controls, and optimized financial performance while developing staff and nurturing key customer relationships.
- Led operational strategy for customer service initiatives across multiple branches.
- Managed compliance with regulatory requirements for banking operations and services.
- Developed training programs to enhance staff skills and improve service delivery.
Education
Bachelor of Arts - Psychology and Labor Relations
State University of New York College At Potsdam
Potsdam, NY06-1999
Skills
- Credit risk analysis
- Accounts receivable management
- Collections strategy
- Cash management
- Bad debt control
- Credit holds administration
- Aging management
- KPI reporting
- Risk management
- Team leadership
- Dispute resolution
- Stakeholder engagement
Personal Information
Title: CREDIT MANAGEMENT | ACCOUNTS RECEIVABLE | FINANCE OPERATIONS
Affiliations
National Association of Credit Management (NACM), Member
CAREER IMPACT
- Managed accounts receivable portfolios valued up to $60MM.
- Reduced 60-, 90-, and 120-day past-due balances by 35%.
- Reduced DSO from 42 to 35 days.
- Improved team productivity by 20%.
- Maintained charge-offs below $100K at Wolberg Electric.
- Managed individual customer relationships with receivables up to $1MM.
Timeline
Credit Relationship Manager
WOLBERG ELECTRIC
01.2018 - Current
Area Credit Manager
US FOODS
05.2016 - 12.2017
Credit Manager
GINSBERG'S FOODS
10.2013 - 04.2016
Business Administrator
COLUMBIA ECONOMIC DEVELOPMENT CORPORATION
01.2012 - 02.2013
Vice President, Regional Branch Administration
PNC BANK
10.2010 - 12.2011
Assistant Vice President / Branch Manager
NORTH FORK BANK
08.2000 - 04.2010
Bachelor of Arts - Psychology and Labor Relations
State University of New York College At Potsdam