Jonathan Resendiz Lopez
North Highlands,CA
Summary
Motivated professional with a background in operations and customer service. Recognized for strong analytical thinking and effective communication, contributing to improved processes and enhanced customer experiences. Detail-oriented operations intern with a strong foundation in data analysis and team collaboration. Experienced in streamlining operations and improving customer experiences, aiming to contribute to impactful solutions and efficient service delivery.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Operations Intern
Scandia Family Fun Center
North Highlands, CA
08.2025 - 11.2025
- Assisted in daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated inventory management processes, maintaining accurate stock levels and minimizing discrepancies.
- Supported team in implementing safety protocols, enhancing workplace safety for staff and guests.
- Streamlined scheduling procedures, improving staff allocation and reducing wait times for customers.
- Managed inventory and supply chain operations to ensure efficient resource allocation and minimize waste.
- Enhanced data accuracy by meticulously updating internal databases and records.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
Volunteer
Las Catrinas
Roseville, CA
08.2023 - 06.2025
- Implemented feedback mechanisms to gather customer insights for continuous service improvement.
- Supported daily operations by preparing and serving beverages and food items to customers.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Raised awareness about environmental issues through educational workshops.
Volunteer
Dreams Cafee
Rancho Cordova, CA
05.2019 - 09.2021
- Supported daily operations by preparing and serving beverages and food items to customers.
- Assisted in maintaining cleanliness and organization of cafe environment to enhance customer experience.
- Fostered positive customer interactions, ensuring satisfaction through attentive service and support.
- Collaborated with team members to streamline workflow, improving efficiency during peak hours.
- Developed promotional materials to increase community engagement and awareness of cafe events.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
Computer Science A.S. Degree - Software Engineering
Folsom Lake College
Folsom, CA 08.2023 - 05.2025
Skills
- Workflow optimization
- Operations research
- Production planning
- Supplier relationship management
- Cross-functional teamwork
- Analytical thinking
- Data analysis
- Communication Skills
- Time management
- Team leadership
- Active listening
- Relationship building
- Self motivation
- Problem-solving abilities
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Operations Intern
Scandia Family Fun Center
08.2025 - 11.2025
Computer Science A.S. Degree - Software Engineering
Folsom Lake College
08.2023 - 05.2025
Volunteer
Las Catrinas
08.2023 - 06.2025
Volunteer
Dreams Cafee
05.2019 - 09.2021