Jonathan Reyes
Los Angeles,CA
Summary
Dynamic and dedicated coffee house barista with a passion for delivering world-class service and achieving performance excellence. Extensive experience in providing personalized customer care and crafting customized coffee house delights. Thrives in fast-paced and challenging environments, consistently achieving notable success in serving customers. Committed to ensuring customer satisfaction, service excellence, and maintaining high standards of beverage quality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Exceptional Coffee House Barista
Starbucks Coffee (Marriott)-LAX
01.2014 - Current
- Created the Starbucks/Marriott Experience for Marriott guest's and outside guest with prompt service, quality beverages and products, maintaining a clean and comfortable store environment
- Executed training of new employees by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Barista
Starbucks Coffee (Target)
01.2012 - 01.2014
- Created the 'Starbucks Experience' for customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment
- Anticipated customer and store needs by constantly evaluating environment and customers for cues
- Provided quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards
- Followed health, safety and sanitation guidelines for all products
- Executed training of new employees by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Supervisor (GSA)
Target Retailer
01.2010 - 01.2012
- Plan, prioritize and delegated work tasks to ensure proper functioning of guest/customer service
- Energized and motivated teams through positive support in favor of providing great customer service
- Responded and took actions from customer concerns and complaints
- Practiced and ensured compliance with that of all the company's policies and procedures.
Warehouse Laborer
CEVA Logistics
01.2009 - 01.2010
- Loading and unloading of goods and supplies and ensuring proper handling of the same
- Ensuring the cleanliness and proper stocking of inventory in the work area
- Maintaining quality in the warehouse and keeping track of all damaged inventory
- Proper packing, labeling and tagging of the inventory in the warehouse.
Education
High School -
Maxine Waters Employment Preparation Center
Los Angeles, CA08.2010
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- Safe Food Handling Practices
- POS Systems
- Menu Memorization
- Hospitality service expertise
- Coffee expertise
- Inventory Management
- Performance Improvement
- New Hire Training
- Drink customization
- Up-selling
- Food Running
- Product Upselling
- FLUENT IN LANGUAGE
- Sales expertise
- Point of sale operation
- Conversant in Language
- Table Bussing
- Customer Service
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Adaptable and Flexible
- Problem-Solving
- Hospitality and Professionalism
- Multitasking
- Flexible Schedule
- Multitasking Abilities
- Relationship Building
- Available Weekends
- Food Serving and Preparation
- Decision-Making
- Resolving Complaints
- Organizational Skills
- Excellent Communication
- Conflict Resolution
- Cash Register Operations
- Stocking Supplies and Retail Products
- Workstation Maintenance
- Coordinating Orders
- Staff Training
- Quality Control
- Task Prioritization
- Front of House Operations
- Point of Sale Knowledge
- Upselling
- Customer Retention
- Performance Improvements
- Food Storage Management
- Persuasive Sales
- Spanish Fluency
- Negotiation Tactics
- Team building
- Process Control
- Written Communication
- Analytical Thinking
Accomplishments
I am a fully trained barista trainer
Fully certified Marriott Trainer
Educationandcertificates
- High School Diploma (Maxine Waters)
- Food Safety Certified Trainer
- Certified Barista
Areas Of Excellence
- Point of contact/Greeter
- Personalized Care/Service
- Staff Training/Development
- Customer Support
- Food/Beverage serving
- Inventory Management
Certification
Barista Trainer
Marriott Trainer
Languages
Spanish
Native or Bilingual
Timeline
Exceptional Coffee House Barista
Starbucks Coffee (Marriott)-LAX
01.2014 - Current
Barista
Starbucks Coffee (Target)
01.2012 - 01.2014
Supervisor (GSA)
Target Retailer
01.2010 - 01.2012
Warehouse Laborer
CEVA Logistics
01.2009 - 01.2010
High School -
Maxine Waters Employment Preparation Center
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