Jonathan Reyes-Cook

• Coordinated with team to determine best use of drivers according to load type and planned routes.
• Juggled shift duties, prioritizing immediate tasks to streamline operations.
• Verified cargo manifest accuracy against actual items loaded and unloaded.

• Insured all cargo was loaded smartly according to aircraft safety.

• Made calls to national or international airports.

• Insured all other crew members have completed all required currency training to fly.

• Developed strong relationships with professionals by effectively resolving issues, responding promptly to concerns and delivering constructive feedback.
• Calculated weight, balance, and center of gravity of aircraft before flight.
• Completed pre-flight and post-flight for aircraft and aircraft systems.
• Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types.
• Reviewed cargo and passenger placement to ensure compliance with aircraft regulations.
• Advised pilots on operational requirements for takeoff performance calculations.
• Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
• Followed strict guidelines regarding hazardous material handling procedures while loading and unloading cargo.
• Supervised ground personnel during loading operations to ensure safe operation.
• Demonstrated use of emergency equipment, including oxygen masks to educate and inform passengers.
• Communicated regularly with pilots during flights to monitor fuel levels, load distribution, weather conditions.
• Inspected cabin interior after flights for any damage or security issues.
• Kept detailed log books up-to-date regarding daily activities performed while on duty.

• Handled escalated customer concerns and emergencies in absence of manager or supervisor.
• Managed daily workflow and scheduled staff for adequate coverage.
• Implemented strategies to take advantage of new opportunities.
• Educated customers about offerings, promotions and pricing to boost sales.
• Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
• Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
• Wrote and submitted reports on industry trends, prompting managers to develop business plans.
• Conducted regular team meetings to communicate targets, updates, and gather feedback.
• Coached team members to increase productivity and reduce workplace accidents.
• Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
• Delegated tasks to employees and monitored activities and task completion.
• Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Supervised and led employees to maintain productivity and customer service levels.
• Inspected food preparation areas to ensure proper sanitation standards were met at all times.
• Confirmed accuracy of daily sales reports before submitting them to management for review.
• Ensured compliance with health and safety regulations to provide a safe workplace.
• Maintained cleanliness and organization of the work area to uphold company standards.
• Monitored employee performance and provided feedback for improvement.