Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Reynolds

The Village

Summary

Dynamic General Manager with extensive experience in operations management and staff development. Skilled in food cost control and performance improvement, successfully led multiple locations to achieve corporate standards and enhance customer satisfaction.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Production Manager

Carter Coffee Company LLC DBA Grounds for Compassion
Bethany, OK
11.2023 - Current

Achieved operational efficiency by implementing systems for quality control and waste reduction at premium coffee roastery. Enhanced team performance through effective management of roasting, packaging, and delivery processes. Contributed to community welfare by actively participating in outreach for homeless individuals and supporting recovery initiatives.

General Manager

Fazoli's
Oklahoma City, OK And Denver, CO
12.2018 - 11.2023

Managed team members, shift supervisors and managers in all areas of the store as well as lead the team in standard day to day operations. My responsibilities also include but not limited to P & L management, food safety, monitoring labor and food costs and taking the necessary action to keep these numbers in the range determined and expected by our corporate standards, ordering product, inventory control, quality control, guest redemption, building team confidence, training team members and managers for other locations and creating, directing and executing action plans to meet and exceed goals. I've managed 3 locations, my first receiving the Franchise of the Year award for Manna Inc. I led the district in food costs, paper costs and labor at all 3 locations.

Area Manager

The Beenat Company
Cedar Hill, TX
04.2015 - 12.2018

Achieved efficient management of 5 subway franchises in Bedford, TX and Hurst, TX through effective scheduling of 11-15 employees and managers weekly. Optimized food cost management and streamlined ordering processes for food and paper products. Enhanced daily operations by providing leadership and support to store managers.

General Manager

Frischs Big Boy
Lexington, KY
11.2010 - 03.2015

Achieved a well-organized store environment through effective team leadership. Streamlined product ordering processes to ensure optimal inventory. Fostered a clean and safe workplace culture. Created and managed weekly schedules for staff, enhancing productivity. Executed comprehensive action plans regularly to drive operational success.

Kitchen Manager

Longhorn Steakhouse
Lexington, KY
01.2005 - 11.2010

Achieved timely delivery of high-quality products to guests through effective kitchen team leadership. Fostered clear communication with managing partner to align kitchen staff with operational expectations. Streamlined ordering processes, upheld food safety compliance, and executed plans to optimize food cost management.

General Manager

Dairy Queen
Lexington, KY
2003 - 2005

Achieved efficient store operations by leading management team and staff. Streamlined scheduling for over 30 team members to optimize workflow. Enhanced product availability through strategic ordering and increased store visibility via publications. Formulated actionable plans on a daily, weekly, and monthly basis to drive performance.

Education

High School Diploma -

Tates Creek High School
Lexington, KY
06-1995

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Operations management
  • Organization and prioritization
  • Complaint resolution
  • Staff scheduling
  • Food service background
  • Employee retention
  • Supervisory skills
  • Performance improvement
  • Conflict resolution techniques
  • Kitchen equipment operation and maintenance
  • Order delivery practices
  • Restaurant operations management
  • Labor and food cost control
  • Customer service
  • Safe food handling
  • Inventory management
  • Coaching and mentoring
  • Money handling

Certification

ServSafe Food Protection Manager

Timeline

Production Manager

Carter Coffee Company LLC DBA Grounds for Compassion
11.2023 - Current

General Manager

Fazoli's
12.2018 - 11.2023

Area Manager

The Beenat Company
04.2015 - 12.2018

General Manager

Frischs Big Boy
11.2010 - 03.2015

Kitchen Manager

Longhorn Steakhouse
01.2005 - 11.2010

General Manager

Dairy Queen
2003 - 2005

High School Diploma -

Tates Creek High School
Jonathan Reynolds