
Dynamic General Manager with extensive experience in operations management and staff development. Skilled in food cost control and performance improvement, successfully led multiple locations to achieve corporate standards and enhance customer satisfaction.
Achieved operational efficiency by implementing systems for quality control and waste reduction at premium coffee roastery. Enhanced team performance through effective management of roasting, packaging, and delivery processes. Contributed to community welfare by actively participating in outreach for homeless individuals and supporting recovery initiatives.
Managed team members, shift supervisors and managers in all areas of the store as well as lead the team in standard day to day operations. My responsibilities also include but not limited to P & L management, food safety, monitoring labor and food costs and taking the necessary action to keep these numbers in the range determined and expected by our corporate standards, ordering product, inventory control, quality control, guest redemption, building team confidence, training team members and managers for other locations and creating, directing and executing action plans to meet and exceed goals. I've managed 3 locations, my first receiving the Franchise of the Year award for Manna Inc. I led the district in food costs, paper costs and labor at all 3 locations.
Achieved efficient management of 5 subway franchises in Bedford, TX and Hurst, TX through effective scheduling of 11-15 employees and managers weekly. Optimized food cost management and streamlined ordering processes for food and paper products. Enhanced daily operations by providing leadership and support to store managers.
Achieved a well-organized store environment through effective team leadership. Streamlined product ordering processes to ensure optimal inventory. Fostered a clean and safe workplace culture. Created and managed weekly schedules for staff, enhancing productivity. Executed comprehensive action plans regularly to drive operational success.
Achieved timely delivery of high-quality products to guests through effective kitchen team leadership. Fostered clear communication with managing partner to align kitchen staff with operational expectations. Streamlined ordering processes, upheld food safety compliance, and executed plans to optimize food cost management.
Achieved efficient store operations by leading management team and staff. Streamlined scheduling for over 30 team members to optimize workflow. Enhanced product availability through strategic ordering and increased store visibility via publications. Formulated actionable plans on a daily, weekly, and monthly basis to drive performance.
ServSafe Food Protection Manager