Jonathan Reynoso Ochoa
Whittier,CA
Summary
Toyota Service Training Specialist working on building relationships with our dealership partners to create Toyota Advocates for life. Team player who is flexible, reliable and adaptable to dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Training Specialist
Toyota Motor Sales, LA Regional Office
Irvine, CA
03.2024 - Current
- Update training materials and content for service staff, ensuring that it aligns with Toyota’s standards, procedures, and product updates.
- Deliver hands-on training for service technicians and to improve their knowledge of Toyota vehicles, technologies, diagnostic tools, and repair procedures.
- Communicate updates about new Toyota models, features, and technologies that require technicians to learn new skills or techniques.
- Evaluate trainee progress and performance to ensure competency in key service areas.
Implement tests, quizzes, or practical assessments to gauge the effectiveness of the training programs.
- Work closely with dealership service managers and other personnel to identify areas where training is needed.
- Maintain communication with Toyota headquarters to ensure alignment with national standards, and learn about the latest technology advancements.
- Ensure that the dealership has the necessary tools, equipment, and training resources to support the service team.
- Track training attendance, results, and certifications and maintain accurate records.
Provide reports on the success of training initiatives, highlighting areas of improvement and accomplishments.
Field Technical Specialist
Toyota Motor Sales, Portland Regional Office
Portland, OR
11.2022 - 03.2024
- Ensure technicians meet and exceed Toyota's certification guidelines.
- Technician recruiting and mentoring through Toyota's T-Ten program, TECS and TECS elite.
- Monthly dealership technical training updates.
- Troubleshoot complex vehicle problems using advance diagnostic equipment.
- Promote and train technicians on Toyota's Fix it right the first time Protocol.
- Provide Service Training Specialist support and information on advanced diagnostic methods that may be useful to technicians.
- Provide Field Technical Reports.
- Review Technician Dealer Product Reports and process.
- Provide Internal Technical Support to TMNA for QC holds.
Toyota of Downtown LA
Shop Foreman/Service Quality Specialist
Los Angeles, CA
03.2018 - 10.2023
Toyota of Santa Monica
Team Leader
Santa Monica, CA
10.2015 - 03.2018
Toyota of Orange
Automotive Technician
Orange, CA
10.2014 - 09.2015
Miller Toyota of Anaheim
Automotive Technician
Anaheim, CA
03.2011 - 08.2014
Education
Associate of Science - Automotive Technology
Cypress College
Cypress, CA11-2026
Automotive Certificate, T-ten Graduate - Automotive Technology
Cypress College
Cypress, CA05.2012
Skills
- Advanced Diagnostic skills and procedures
- Experienced in using Oscilloscope and DMM
- Proficient at reading and understanding electrical wiring diagrams
- Attention to detail
- Proficiency in MS Office, Excel, Power point and Outlook
- Proficient at writing technical and Dealer Product Reports
- Bilingual ( English and Spanish)
- Possess strong written and verbal communication skills
- Detailed knowledge of automotive technology (Toyota and/or Lexus)
Accomplishments
- 2020 LA Region Toyota Quality Champion
- Toyota MDT Skills Competition Finalist
- OCADA recipient 2012
- T-TEN mentor
Certification
- Toyota Master Diagnostic Technician
- CA smog repair & Inspection technician
- Hybrid technician, Toyota Fuel Cell technician
- ASE Master and Advanced level technician
Timeline
Service Training Specialist
Toyota Motor Sales, LA Regional Office
03.2024 - Current
Field Technical Specialist
Toyota Motor Sales, Portland Regional Office
11.2022 - 03.2024
Toyota of Downtown LA
Shop Foreman/Service Quality Specialist
03.2018 - 10.2023
Toyota of Santa Monica
Team Leader
10.2015 - 03.2018
Toyota of Orange
Automotive Technician
10.2014 - 09.2015
Miller Toyota of Anaheim
Automotive Technician
03.2011 - 08.2014
Associate of Science - Automotive Technology
Cypress College
Automotive Certificate, T-ten Graduate - Automotive Technology
Cypress College
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