Jonathan Rhodes
Charlotte,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server
Napa On Providence
10.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Beverage Manager
Noah's Event Venue
01.2018 - 09.2019
- Designed beverage menus.
- Managed all day-to-day operations within budgeted guidelines.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Bartender/Server
Carolina Ale House- LM Hospitality
05.2015 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bar Manager
Hickory Tavern
07.2012 - 06.2015
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Education
Bachelor of Arts - Hospitality Management
Johnson & Wales University - Charlotte
Charlotte, NC06.2012
Skills
- Negotiation
- Monitoring
- Server Training
- High-Volume Dining
- Hospitality Service Expertise
- Workflow Coordination
Timeline
Server
Napa On Providence
10.2019 - Current
Beverage Manager
Noah's Event Venue
01.2018 - 09.2019
Bartender/Server
Carolina Ale House- LM Hospitality
05.2015 - 01.2018
Bar Manager
Hickory Tavern
07.2012 - 06.2015
Bachelor of Arts - Hospitality Management
Johnson & Wales University - Charlotte
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