Jonathan Rice
Customer Service Agent
Brooklyn,NY
Summary
Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Call Center Associate II (WFH Associate)
Cardworks Inc
02.2022 - Current
- Quickly mastered deep knowledge of skills needed to perform tasks well daily
- Multitasking while on the phone working on the computer with various internal systems
- Attentively answering over 25 incoming calls daily from cardholders and examining their needs
- Make sure to achieve daily goals and overcome challenges customers face using an empathic tone, and by being an active problem-solver using internal online help website
- I assist customers with credit line increases, credit card payments, and activating new cards while explaining the terms and conditions
Senior Partner Support Specialist/Account Manager
Uber Technologies
07.2017 - 06.2020
- Assisted drivers through the process of onboarding
- Promoted within two years of being in the company
- Made sure to learn about procedures, programs & policies
- Worked with systems like Salesforce, Zendesk, Jira, Bliss, Slack & Mac OS daily
- Helped over 400 drivers with the regulated certification process to driver on platform
- Worked on individual and team projects to make the onboarding process more comprehensible as well as ways for drivers to be successful on the platform
Branch Associate (Teller Operations)
Citibank
05.2014 - 08.2016
- Assisted customers in opening new accounts
- Referred new banking products to customers
- Ensured services provided are following bank policy
- Handled cash drawer, cashed checks, and accepted deposits
- Established & maintained customer relationships & executed against referral sales goals
Education
Associate of Arts - Liberal Arts And Sciences
LaGuardia Community College
01.2014 - 05.2016
Skills
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Timeline
Call Center Associate II (WFH Associate)
Cardworks Inc
02.2022 - Current
Senior Partner Support Specialist/Account Manager
Uber Technologies
07.2017 - 06.2020
Branch Associate (Teller Operations)
Citibank
05.2014 - 08.2016
Associate of Arts - Liberal Arts And Sciences
LaGuardia Community College
01.2014 - 05.2016
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