Jonathan Ricketts
Casselberry,FL
Summary
Architectural professional with solid history of creating functional and aesthetically pleasing designs. Proven ability to manage multiple projects simultaneously while fostering team collaboration and ensuring timely delivery. Known for adaptability and proactive approach, consistently meeting client expectations and project requirements. Proficient in CAD software, 3D modeling, and sustainable design practices.
Overview
7
7
years of professional experience
Work History
Architectural Designer
Studio Axis
Orlando, FL
01.2024 - Current
- Conduct comprehensive consultations with homeowners, architects, developers, and construction professionals to fully understand project goals, functional requirements, aesthetic preferences, and long-term design expectations before beginning visualization development.
- Interpret architectural blueprints, construction plans, elevations, and technical design documents with precision in order to accurately transform conceptual ideas into highly detailed three-dimensional visual representations.
- Create photorealistic interior and exterior renderings that allow clients to better understand spatial relationships, environmental flow, lighting conditions, material selections, and architectural proportions prior to construction execution.
- Develop immersive visual presentations and cinematic walkthrough experiences that enhance communication between stakeholders while helping clients confidently evaluate design decisions before committing to costly construction changes.
- Coordinate closely with clients throughout multiple project phases to ensure renderings remain aligned with evolving project objectives, requested revisions, and overall architectural vision while maintaining professionalism and transparency.
- Conduct extensive research on modern architectural finishes, furnishing styles, textures, lighting systems, color palettes, and material applications to ensure all visual presentations remain realistic, marketable, and visually competitive.
- Manage strict production timelines across multiple simultaneous visualization projects while consistently meeting demanding deadlines without compromising rendering quality, client communication, or project accuracy standards.
- Collaborate with property owners and development teams to strategically present spaces in ways that maximize visual appeal, strengthen marketing efforts, and improve investor or client confidence during project presentations.
- Balance creative design execution alongside project budgeting considerations, ensuring proposed visualization solutions remain aligned with practical construction limitations and realistic implementation expectations.
- Deliver polished visual assets that improve client understanding by translating difficult-to-read technical drawings into accessible, visually engaging presentations that communicate architectural intent with clarity and impact.
- Build and maintain strong long-term client relationships through responsive communication, dependable project management, and a consistent commitment toward exceeding client expectations throughout every stage of production.
- Oversee business operations including scheduling, client onboarding, pricing coordination, invoicing, workflow organization, project prioritization, and quality control while ensuring efficient day-to-day company performance.
- Continuously research emerging rendering technologies, visualization techniques, and evolving architectural design trends in order to improve production efficiency, visual realism, and overall presentation quality across all deliverables.
- Maintain exceptional attention to detail throughout every rendering phase, ensuring accurate environmental lighting, realistic textures, proportional furnishing layouts, and cohesive visual storytelling within each completed presentation.
- Strengthen Studio Axis branding and market positioning through professional communication, high-end visual presentation standards, and client-focused service that emphasizes reliability, creativity, and technical excellence.
Dispute and Fraud Analyst
Concentrix
Lake Mary, FL
11.2020 - 06.2025
- Earned a promotion into a management leadership position after consistently demonstrating exceptional operational performance, strong accountability, advanced problem-solving abilities, and the ability to effectively develop and motivate teams within demanding, high-pressure fraud prevention and financial protection environments.
- Selected to travel internationally to Costa Rica to assist in spearheading the development, operational setup, and successful launch of a newly established fraud prevention office designed to support expanding business operations, strengthen customer account security, and improve overall organizational efficiency.
- Led extensive onboarding and training initiatives for newly hired fraud agents by providing detailed instruction on company compliance standards, fraud investigation procedures, transaction analysis, risk mitigation strategies, customer account protection practices, and overall operational expectations within fast-paced financial environments.
- Earned promotion from Customer Service Representative into a Disputes Specialist position after consistently demonstrating strong analytical thinking, professionalism, attention to detail, and the ability to effectively resolve sensitive customer account concerns within high-volume financial service environments.
- Reviewed and investigated disputed credit card transactions by carefully analyzing account activity, identifying unauthorized charges, evaluating supporting documentation, and ensuring all investigations complied with company policies, financial regulations, and fraud prevention procedures.
- Assisted customers through complex billing disputes and account-related concerns by clearly explaining investigation processes, providing consistent updates, de-escalating stressful situations, and maintaining a professional, solution-oriented approach throughout every customer interaction.
- Maintained accurate case documentation and detailed account records while managing multiple active investigations simultaneously, ensuring timely case resolution, organizational compliance, and a consistently high standard of customer service performance.
- Collaborated closely with internal departments and fraud investigation teams to resolve escalated account issues, improve dispute handling efficiency, and support overall operational performance within fast-paced customer protection environments.
- Managed high-volume inbound customer interactions while maintaining professionalism, accuracy, and strong communication skills within fast-paced financial service environments requiring consistent attention to detail and efficient problem resolution.
- Assisted customers with account concerns, payment processing issues, billing questions, and general service inquiries by providing clear explanations, solution-oriented support, and a positive customer experience throughout every interaction.
- Demonstrated strong de-escalation abilities by calmly handling frustrated customers, resolving sensitive situations professionally, and maintaining composure during challenging conversations involving account errors, financial concerns, and service-related disputes.
- Maintained accurate account documentation and customer records while navigating multiple internal systems simultaneously to ensure efficient service delivery, compliance adherence, and proper follow-up on unresolved customer concerns.
- Consistently met and exceeded company performance expectations related to customer satisfaction, productivity metrics, call efficiency, quality assurance standards, and overall operational performance within demanding customer support environments.
- Collaborated effectively with supervisors and support teams to resolve escalated customer issues, improve workflow efficiency, and contribute toward maintaining a positive and customer-focused service culture.
Customer Service Representative
Dial America
Orlando, FL
08.2019 - 11.2020
- Conducted outbound and inbound customer interactions focused on assisting individuals with health insurance enrollment processes while ensuring clear communication, professionalism, and accurate information delivery throughout every conversation.
- Guided customers through available healthcare coverage options by explaining plan details, eligibility requirements, enrollment procedures, and important policy information in a clear and easy-to-understand manner.
- Connected customers with doctors, healthcare providers, and medical professionals within approved insurance networks while helping ensure individuals received appropriate healthcare access based on their specific coverage needs.
- Assisted customers with navigating healthcare-related questions and concerns by providing patient, solution-oriented support during often stressful and time-sensitive enrollment or provider selection situations.
- Maintained accurate customer records, enrollment documentation, and account updates while following strict compliance guidelines, confidentiality standards, and company procedures related to healthcare information and customer privacy.
- Consistently met performance expectations related to customer satisfaction, call efficiency, enrollment accuracy, and overall productivity within fast-paced healthcare and customer support environments.
Education
Associate of Arts - Architecture
Valencia College
Orlando, FL11-2022
Skills
- AutoCAD proficiency
- SketchUp proficiency
- Revit
- 3D modeling expertise
- Design development
- Project management
- Site analysis
- Architectural visualization
- Team collaboration
- Commercial architecture
- Interior design integration
- Training and mentoring
Timeline
Architectural Designer
Studio Axis
01.2024 - Current
Dispute and Fraud Analyst
Concentrix
11.2020 - 06.2025
Customer Service Representative
Dial America
08.2019 - 11.2020
Associate of Arts - Architecture
Valencia College