Jonathan Riley
Lubbock,TX
Summary
Service-oriented General Manager and Owner focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
21
21
years of professional experience
Work History
General Manager
Wing Shack and Tap House
Lubbock, Texas
01.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Owner
La Bella Pizza
Lubbock, TX
07.2020 - 01.2023
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Collaborated with other owners on joint ventures and shared resources.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Hosted special events to boost brand awareness and increase community engagement.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Executed performance reviews to encourage improved productivity for team members.
- Kept records for production, inventory, income and expenses.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Owner
Riley Landscaping
Amarillo, TX
03.2003 - 06.2020
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
Education
Associate of Science - Computer And Information Systems Security
Texas Computer Training Institute
Amarillo, TX06.2007
High School Diploma -
Randall High School
Amarillo, TX06.1992
Skills
- Supply Chain Management
- Customer Retention
- Quality Management
- Financial Administration
- Vendor Sourcing
- Customer Relationship Management
- Staff Supervision
- Service Quality Improvement
- Schedule Management
- Performance Evaluations
- Staff Development
- Marketing
- Time Management
- Communication Skills
- Operations Start-Up
- Team Player
Affiliations
- I am involved in my church in several different roles. I also enjoy helping out in the community when ever I can.
Accomplishments
I increased profit on a restaurant that I owned by over $10,000 a month. That restaurant was rated the best in it's category.
A restaurant that I worked at as a General Manager I helped to developed from the start. I was proud to help develop the menu, layout of restaurant sitting, hiring all staff, as well as implementing all of the procedures and policies of the restaurant.
References
References available upon request.
Timeline
General Manager
Wing Shack and Tap House
01.2023 - Current
Owner
La Bella Pizza
07.2020 - 01.2023
Owner
Riley Landscaping
03.2003 - 06.2020
Associate of Science - Computer And Information Systems Security
Texas Computer Training Institute
High School Diploma -
Randall High School
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