Jonathan Rivera
New York,NY
Summary
Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Focused [Job Title] with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Inventory Manager
Petsmart Inc.
Brooklyn, NY
10.2021 - 05.2022
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Processed damaged goods and completed wasted inventory paperwork.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Memorized facility layout and located products.
- Motivated and managed performance, activities, and responsibilities of Inventory Control Team.
- Managed multiple complex inventory activities and client-driven projects.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Cross-referenced invoices and supplies for reporting accuracy.
- Conducted research to address shipping errors and packaging mistakes.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Diminished accidents [Number]% for $[Amount] yearly costs savings by identifying root causes for corrective action.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Tracked production and quality control systems to proactively identify deficiencies.
- Oversaw and motivated team of [Number] employees in warehouse to increase efficiency by [Number]%.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Managed scheduling and task delegation for [Number]-member warehouse team.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Operation and knowledge with Forklift.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Open store and proceed to opening registers and morning and night safe count, money handling.
Petcare Specialist
Petsmart Inc.
Manhattan, NY
08.2018 - 07.2019
- Communicated with clients about schedules, requirements and animal personalities.
- Spent time with cats to provide companionship and human contact.
- Administered regular and special medications for pets.
- Cared for gerbils, guinea pigs and hamsters.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Monitored water quality and temperature for fish tanks and goldfish bowls.
- Followed specific food and water schedules for different animal species.
- Followed pet care instructions for dietary needs and medication regimens.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Reset procedure rooms between appointments and disinfected equipment.
Customer Service Associate Cashier
Petsmart Inc.
Manhattan, NY
12.2017 - 10.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Completed inventory counts and ordered merchandise.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted over [Number] patients per day.
- Reviewed weekly sales ads and monitored price changes.
- Maintained cash drawer of $[Amount] or more per shift.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue.
- Set up new sales displays each [Timeframe].
- Learned [Job title] and [Job title] positions and provided backup at key times.
Maintenance Supervisor
Equinox
Manhattan, NY
06.2018 - 03.2020
- Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
- Supervised [Number] employees and scheduled shifts.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Monitored employee work tasks while installing, aligning and balancing new equipment for projects.
- Paid close attention to guidelines, specifications and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime [Number]%.
- Tested systems to enhance power flow and safely install new system components, fixtures and motors.
- Rolled out improved training programs for maintenance employees.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Properly handled, transported and disposed of recycled materials.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Installed new locks, door handles and door closers.
- Inspected fire extinguisher equipment on state-mandated schedule.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Layaway Associate
Kmart, Sears Holding
Puerto Rico, PR
05.2014 - 06.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Tracked down hard-to-find merchandise at diverse locations.
Bartender Apprentice
Jibarita Bar
Puerto Rico, PR
06.2017 - 08.2017
- Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
- Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
- Closed out cash register and prepared cashier report at close of business.
- Arranged bottles and glasses in attractive and functional position to support efficient drink preparation and promotion of beverages.
- Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
- Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
- Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue.
Library Student Assistant
Universidad Del Este, Ana G Mendez
Cabo Rojo, PR
08.2014 - 03.2016
- Organized returned books and materials and assisted with shelving.
- Assisted library staff with clerical duties to help lighten workload.
- Answered general questions in person, by phone and over email.
- Checked out and checked in items using library computer system.
- Aided patrons with use and access to technology, resources and materials.
- Accessed library catalog to review ownership and circulation status.
- Maintained and updated records of current collection.
- Organized special projects and programs that serviced community needs and improved library's public image.
- Helped with weeding of book and reference collections by sorting heavily worn items.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Organized and maintained detailed records for [Job title] on equipment use, materials logs and circulation activities.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Maintained and updated patron records in library system database.
- Catalogued and sorted books and library materials.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Helped patrons to complete forms for library card issuance.
Cashier
Texaco Gas Station
Ponce, PR
01.2011 - 04.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Arrived on time and dressed professionally in clean company uniform.
- Confirmed stock levels and expiration dates of merchandise.
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Prevented and reported loitering and illegal activities taking place on company property.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
30 Hr OSHA - OSHA Site And Safety
NYC Safety & Management
The Bronx, NY02.2021
Bachelor of Business Information Systems - Computers
Sistema Universitario Ana G Mendez - Universidad Del Este
Cabo Rojo, PR04.2018
Bachelor of Science - Biology
Universidad Catolica De Ponce
Ponce, Puerto Rico05.2014
High School Diploma -
Colegio Mercedario San Judas Tadeo
Ponce, Puerto Rico05.2009
Skills
- Work Task Prioritization
- Credits and Refunds
- Cash Register Operation
- Task Concentration
- Facility Upkeep
- Cost Documentation
- Website Updates
- System Monitoring
- Inventory Accuracy
- Calm and Professional Under Pressure
- Electronic Information Systems
Accomplishments
1.College Basketball Athlete
2.
Certification
30hr OSHA
4hr Supported Scaffolding
Timeline
Inventory Manager
Petsmart Inc.
10.2021 - 05.2022
Petcare Specialist
Petsmart Inc.
08.2018 - 07.2019
Maintenance Supervisor
Equinox
06.2018 - 03.2020
Customer Service Associate Cashier
Petsmart Inc.
12.2017 - 10.2022
Bartender Apprentice
Jibarita Bar
06.2017 - 08.2017
Library Student Assistant
Universidad Del Este, Ana G Mendez
08.2014 - 03.2016
Layaway Associate
Kmart, Sears Holding
05.2014 - 06.2016
Cashier
Texaco Gas Station
01.2011 - 04.2012
30 Hr OSHA - OSHA Site And Safety
NYC Safety & Management
Bachelor of Business Information Systems - Computers
Sistema Universitario Ana G Mendez - Universidad Del Este
Bachelor of Science - Biology
Universidad Catolica De Ponce
High School Diploma -
Colegio Mercedario San Judas Tadeo
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