Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Affiliations
Languages
References
Timeline
Generic

Jonathan Rivera

Harrisburg,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Legislative Assistant

PA House of Representatives
Harrisburg, PA
01.2020 - Current
  • Attended committee meetings and prepared summaries of key points.
  • Organized meetings with constituents and stakeholders on behalf of the Member.
  • Researched, analyzed and summarized legislation for review by the Member.
  • Provided administrative support to the office of a member of the Legislative Assembly.
  • Prepared briefing documents for the Member prior to legislative sessions.
  • Maintained records of correspondence from constituents and other stakeholders.
  • Conducted background research on proposed bills before they were presented in committee or voted upon in session.
  • Drafted letters, emails, memoranda, and other communications on behalf of the Member.
  • Managed scheduling conflicts between Parliamentary business and constituency engagements.
  • Collaborated with staff members from other offices to coordinate joint projects or initiatives.
  • Served as a liaison between Members' offices when coordinating inter-party collaboration efforts.
  • Facilitated constituent communication with government agencies to support access to services.
  • Assisted in developing policy positions for the Member's platform.
  • Compiled reports summarizing research findings related to legislative matters.
  • Assisted with office budget management, reviewing expense reports and identifying discrepancies.

Contact Center Agent

PSECU
Harrisburg, PA
02.2019 - 10.2019
  • Explained products or services to customers ensuring they fully understood benefits being offered.
  • Utilized various systems such as trouble ticketing software to track customer inquiries and resolutions.
  • Answered incoming customer inquiries via telephone and email.
  • Greeted customers warmly and ascertain problem or reason for calling.
  • Provided feedback from customers on how company could improve its products or services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Collected deposits or payments and arranged for billing.
  • Assisted customers with setting up online accounts and navigating the platform.
  • Processed transactions such as deposits, transfers, withdrawals, and payments.
  • Collaborated with other departments on initiatives that involve integration of digital banking solutions into other systems.
  • Provided in-depth customer service to clients regarding their digital banking needs.
  • Resolved customer inquiries and complaints via telephone, email, and web chat.
  • Educated customers on the features of our digital banking services.

PRODUCTION ASSISTANT, WHBG20

WHBG20
Harrisburg, PA
09.2018 - 01.2019
  • Maintained communication between production staff and crew members.
  • Coordinated with vendors for rental equipment needs.
  • Ensured compliance with production safety regulations.
  • Assisted in assembling stage sets and props onsite.
  • Checked sound levels prior to filming scenes.
  • Provided technical support during live broadcasts or recordings.
  • Monitored scene progress and assisted with any adjustments needed by the director.
  • Ran errands as necessary for the production team.
  • Performed general office duties such as answering phones, filing paperwork.
  • Compiled reports on expenses related to productions.
  • Maintained a clean work environment at all times.
  • Created storyboards for directors to review before filming began.
  • Troubleshot issues that arose during productions with quick solutions.
  • Prepared sets by transporting equipment and supplies to location and positioning people and props.
  • Assisted during video shoots by confirming sound quality and adjusting lighting.
  • Prioritized film production scene sequence to meet deadlines and airings.
  • Assembled footage into string outs, rough and final cuts.

PACKAGE HANDLER

FED EX
Middletown, PA
01.2016 - 01.2018
  • Load and unload packages into a 18 wheeler to prepare for shipping.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Assisted in training new employees on package handling processes.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

GAMES CLERK

RED TAG
, PA
01.2014 - 01.2016
  • Handled customer requests and complaints quickly to improve overall service.
  • Notified security of suspicious activity in gaming area for continued surveillance.
  • Patrolled assigned work area, responding to guest service requests and machine service lights.
  • Collected money for games and provided customers with tokens, tickets and correct change.
  • Provided customer service by answering questions about products and services.
  • Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
  • Maintained accurate and up-to-date inventory records.
  • Monitored stock levels to ensure availability of products.
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Education

High School Diploma -

Bishop McDevitt High School

Skills


  • Written and Interpersonal Communication
  • Telephone Etiquette
  • Legislative Research
  • Proficient in Microsoft Office
  • Data Entry
  • Meeting Attendance
  • Meeting Participation
  • New Legislation Tracking
  • Database Searching
  • Critical Thinking
  • Document Management
  • Filing System Organization
  • Relationship Building
  • Proofreading
  • Workload Management
  • Appointment Scheduling
  • Customer Service
  • Decision-Making
  • Case Management
  • Administrative Support
  • Employee Training
  • File and Records Maintenance
  • Standard Office Practices
  • Constituent Services
  • Budget Support
  • Financial Management

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish - Intermediate

Affiliations

  • Coach the WP baseball teams in Harrisburg, Pennsylvania.

Languages

Spanish
Limited

References

References available upon request.

Timeline

Legislative Assistant

PA House of Representatives
01.2020 - Current

Contact Center Agent

PSECU
02.2019 - 10.2019

PRODUCTION ASSISTANT, WHBG20

WHBG20
09.2018 - 01.2019

PACKAGE HANDLER

FED EX
01.2016 - 01.2018

GAMES CLERK

RED TAG
01.2014 - 01.2016

High School Diploma -

Bishop McDevitt High School

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Jonathan Rivera