Jonathan Rivera
Bradenton,FL
Summary
Proven hospitality expert with a track record of enhancing guest experiences at high-profile venues like The Cheesecake Factory. Skilled in multitasking and cash handling, I excel in fast-paced environments, significantly improving service efficiency and customer satisfaction. My strong work ethic and exceptional customer service abilities have consistently fostered positive dining atmospheres and loyal clientele.
Motivated Server-Bartender with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
15
15
years of professional experience
Work History
Server
Casablanca
01.2018 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender-Server
The Cheesecake Factory
02.2014 - 01.2018
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender-Server
Olive Garden
03.2010 - 01.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Education
High School Diploma -
Lyman High
Longwood, FL05-2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Menu memorization
- High volume dining
Languages
Spanish
Native or Bilingual
Timeline
Server
Casablanca
01.2018 - 10.2024
Bartender-Server
The Cheesecake Factory
02.2014 - 01.2018
Bartender-Server
Olive Garden
03.2010 - 01.2014
High School Diploma -
Lyman High
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