Summary
Overview
Work History
Education
Skills
Certification,
Languages
Timeline
Generic

Jonathan Rivera Hernandez

West Allis,WI

Summary

I have 10 Years of experience in mitigation tech and crew leadership. Providing quality, general contracting and disaster restoration services for residential and commercial properties. 4 Years of experience in construction and crew supervisor. 4 Years of experience as a security officer with a license. Work great with others with little supervision, great team goal, bringing energy into the group and efforts and also develop new ideas. Easily break down projects, prioritize goals and work under short deadlines. My professionalism brings new understanding to grow within a company. Read, speak and write both English and Spanish.

Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.

Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Project Manager

Sid Grinker Restoration
02.2023 - Current
  • Provided ongoing training for team members, ensuring consistent application of industry regulations and company policies.
  • Improved workflow efficiency by refining case management procedures to better allocate resources according to workload demands.
  • Increased customer satisfaction by providing personalized support and solutions tailored to individual financial situations.
  • Coordinated with multiple departments to ensure seamless communication during the claims process.
  • Actively participated in industry conferences and workshops to stay current on emerging trends affecting the field of property loss mitigation.
  • Developed tailored mitigation plans based on individual client needs, resulting in higher customer satisfaction rates.
  • Evaluated new technologies and equipment to maximize efficiency in the mitigation process without compromising quality or safety standards.
  • Implemented safety protocols for field teams that minimized workplace injuries and accidents while maintaining OSHA compliance.
  • Maintained strong relationships with local contractors and vendors, securing competitive pricing on materials and labor costs for clients.
  • Trained new staff members in company protocols and best practices, ensuring a high level of service quality.
  • Streamlined workflow for faster response times, enhancing overall team productivity.
  • Reduced claim costs by implementing effective mitigation strategies and streamlining processes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Mitigation Tech

Paul Davis Restoration
01.2013 - 01.2023
  • Crew leader
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Security

SPI Inc.
01.2013 - 12.2013
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Education

GED -

Department of Education in Puerto Rico
San Juan Puerto Rico

Technical Diploma - Hvac

Milwaukee Area Technical College
Milwaukee, WI
05-2025

Skills

  • Mitigation tech
  • Crew leadership
  • General contracting
  • Disaster restoration
  • Construction
  • Crew supervision
  • Security
  • Teamwork
  • Project management
  • Goal prioritization
  • Working under deadlines
  • Professionalism
  • Bilingual communication
  • Team collaboration
  • Customer relations
  • Budgeting and forecasting
  • Advanced problem solving
  • Document management
  • Project scope
  • Technical support
  • Vendor sourcing
  • Residential construction
  • Commercial construction experience
  • Expense reports
  • Drywalling
  • Safety protocol

Certification,

Water restoration tech

lead renovator

bio hazard clean up

asbestos inspector

boom and lift training

Drywall 

CPR

Refrigeration universal 608




Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Project Manager

Sid Grinker Restoration
02.2023 - Current

Mitigation Tech

Paul Davis Restoration
01.2013 - 01.2023

Security

SPI Inc.
01.2013 - 12.2013

GED -

Department of Education in Puerto Rico

Technical Diploma - Hvac

Milwaukee Area Technical College

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Jonathan Rivera Hernandez