Jonathan Rivera Rivas
Arco
Stockton,CA
2
Languages
6
years of professional experience
Led initiatives to improve business performance by utilizing combined knowledge and skills.
Collaborated in both solo and group settings, applying strong work ethic to adjust to varying processes.
Contributed towards growth and efficiency initiatives to fulfill company requirements and enhance service quality.
Work History
Crew Member
4 Months- Took orders, prepared meals and processed payments effectively.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored inventory levels, restocking supplies as needed to meet customer demand.
Team Leader
1 Year 4 Months- Assisted in communicating goals and expectations between management and team members to promote clarity and focus.
- Built loyalty and regularity with clients through active listening and responsive customer service, enhancing satisfaction levels.
- Supported junior team members in skill development through mentorship and support.
- Addressed unexpected challenges with effective problem-solving strategies, reducing operational disruptions.
Barista Trainer
2 Years- Coordinated various tasks and offered support to ensure smooth flow of operations during high-traffic periods.
- Worked collaboratively with team members to achieve tasks efficiently, fostering a unified work environment.
- Addressed customer inquiries promptly to resolve issues, maintaining high levels of customer satisfaction.
- Eager to acquire new skills and remain informed on industry advancements to improve service delivery.
- Engaged in continuous training to boost own skills and knowledge, contributing to ongoing improvement.
Store Manager
4 Years 2 Months- Trained staff on cash handling processes including daily deposits, credit card transactions, and end-of-day register reconciliation to minimize errors.
- Interviewed and recruited potential employees based on team requirements to enhance workforce quality.
- Managed daily store operations, promoting efficiency and profitability to achieve sales objectives.
- Monitored inventory by placing orders as necessary and analyzing sales trends to prevent stock shortages.
- Resolved employee issues, implemented corrective actions, and conducted terminations when needed to uphold team standards.
Education
Diploma
Skills
Assisted with hiring and training processes to build a capable team.
Supported team leadership through effective assignment delegation and staff scheduling.
Facilitated problem-solving initiatives to enhance service delivery.
Provided strong customer service to meet client needs.
Maintained regulatory compliance in all operations.
Oversaw inventory control to optimize stock levels.
Communicated effectively with team members and customers.
Managed pricing and markdowns for merchandise.
Operated POS systems efficiently to ensure transaction accuracy.
Handled cash transactions proficiently.
Forecasted sales trends to inform inventory decisions.
Applied strong mathematical skills in financial transactions.
Utilized Outlook
Gmail
Word
and Excel for effective communication and documentation.
Coordinated calendar management to optimize scheduling.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Arco
05.2026 - CurrentRead More
Team Leader
Jack in the Box
12.2024 - 04.2026Read More
Barista Trainer
Starbucks
12.2022 - 12.2024Read More
Store Manager
76 Gas Station
04.2020 - 06.2024Read More
San Mateo High School
Diploma
Read More