Jonathan Robbins
Summary
Effective, tactful, and diplomatic communicator with excellent analytical and presentation skills. Aspiring to develop a broader knowledge of policies, prevention, and ways to enhance client satisfaction.
Overview
17
17
years of professional experience
Work History
Fraud Operations Senior Analyst
Citibank
01.2025 - Current
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
- Resolved intricate fraud prevention and loss control challenges with cross-departmental significance.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created data models to support decision-making processes.
- Provided technical support for troubleshooting analytics and reporting issues.
Fraud Operations Sr Supervisor
Citi
08.2022 - 01.2025
- Responsible for identifying and resolving routine problems and operational issues with broader departmental impacts within established procedures
- Help Identify hiring needs to ensure adequate staffing
- With interviewing applicants
- Analyze Operations information and make evaluative judgements to solve problems
- Lead and mentor an Operations Support team (25+) through delegating daily tasks and responsibilities as well as recommend new work procedures to help streamline operations
- Lead and/ or support Department for Availability, iPerform, and Symtrain software
Customer Service Sr Supervisor
Citi
12.2016 - 08.2022
- Responsible for identifying and resolving routine problems and operational issues with broader departmental impacts within established procedures
- Identify hiring needs to ensure adequate staffing.by conducting interviews
- Analyze Operations information and make evaluative judgements to solve problems
- Lead and mentor an Operations Support team (25+) through delegating daily tasks and responsibilities as well as recommend new work procedures to help streamline operations
- Provide consistent coaching and providing feedback for improvement
- Lead or support special projects and/or task forces and negotiate with external parties, as needed for Site department
Assistant Store Manager
Asics
05.2015 - 12.2016
- Supervised the daily activities of store employees
- Directly responsible for achievement of store sales goals and performance metrics through the execution of strategies and team performance management
- Lead with creative thinking to deliver positive store results by impact store traffic patterns and delivering on expectations
- Coached and developed staff to ensure high level performance while creating bench strength for future growth
- Executed and maintained visual merchandising standards consistent with company brand standards
- Responsible for talent recruitment, hiring, onboarding, and training
- Maintained Staffing and scheduling for business and meeting budgetary needs
- Responsible for inventory control, store budget preparation and loss prevention
Assistant Head Coach
Nike
01.2008 - 04.2015
- Assisted store manager by overseeing multiple store functions including sales, merchandising, operations, accounting, etc
- Performed all store management functions in absence of the manager
- Coordinated and supervised the daily activities of over 50 support staff
- Set priorities for the team to ensure task completion; coordinated work activities with other supervisors
- Applied management skills to improve efficiency and accomplish operational objectives within own unit
- Responsible for recruiting and hiring top talent to ensure a diverse and energetic work environment
- Set priorities for employees to meet daily deadlines; develops plans to meet short-term objectives
- Performed work in support of brand plans; demonstrates link between daily work and company mission; participates in initiatives, and programs
- Prepared statistical and narrative reports of store activities
Education
Associate degree - Recording Arts
Full Sail Real World University
Winter Park, FloridaSkills
- Time Management
- Analytical
- Critical Thinking
- Communication
- Planning
- Microsoft Office
Accomplishments
- Quarterly Excellence Award 2016
- Star Player Award for Performance
Timeline
Fraud Operations Senior Analyst
Citibank
01.2025 - Current
Fraud Operations Sr Supervisor
Citi
08.2022 - 01.2025
Customer Service Sr Supervisor
Citi
12.2016 - 08.2022
Assistant Store Manager
Asics
05.2015 - 12.2016
Assistant Head Coach
Nike
01.2008 - 04.2015
Associate degree - Recording Arts
Full Sail Real World University
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