Jonathan Robles
Delray Beach,FL
Summary
Focused Revenue Administrator III adept at planning, directing and maintaining continuous operations in tax receivables management. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
23
23
years of professional experience
Work History
Revenue Administrator III
Florida Dept. Of Revenue / GTA
04.2023 - Current
- Motivate, mentor, develop and direct assigned team of 8 Revenue Specialists.
- Manage operations, to include planning, organizing, reviewing performance data, coordinating team work, and setting team performance goals.
- Perform personnel management functions such as recruitment, performance reviews, professional development and corrective actions.
- Communicate through various methods (report writing, public speaking, presentations) to diverse audiences.
- Review and Approve / Deny requests for penalty abatement and or correction.
Tax Specialist II / Enforcement Oversight
Florida Dept. Of Revenue / GTA
03.2022 - 04.2023
- Coordinate with Investigators to ensure the appropriate enforcement action is taken where criminal and civil liabilities are concurrent.
- Establish taxpayer's personal responsibility and willfulness for the tax due and assert a penalty equal to twice the total amount of the tax pursuant F.S.213.29.
- Correspond with the Office of General Counsel throughout the full scope of the certificate of registration Revocation conference / process, Bonds, and or Contested Levies.
- Review cases for possible Transfer Liability F.S.213.758 and refer cases for Doubt as to Collectability F.S.213.21.
Tax Specialist I, RSIII, RSII
Florida Dept. Of Revenue / GTA
12.2017 - 03.2022
- Establish daily priorities of work using SAP case management systems, interdepartmental coordination, and scheduling.
- Maintain contact with taxpayers; verify and update taxpayer information, annotate all interactions and attach inbound correspondence for quality assurance and record-keeping.
- Receive and review legal and financial documents for completion and submission to corresponding department.
- Coordinate with property management taxpayers regarding collective registration of living accommodations and rental agreements/leases.
- Per Receivables Management, utilize SAP dunning system to track actions taken to determine case settlement, correction, or escalation. Reassign delinquencies to collections based on dollar value and age.
- Educate taxpayers on F.S. 212.15, 213.29 and 213.69 in order to ensure compliance with all applicable regulations and implement enforcement if necessary.
- Resourceful bank researcher utilizing ZFIDM, eft/check payment data and / or mapping localized banks near principal and home addresses to freeze and levy cash asset pursuant of F.S. 213.67.
- Schedule Notices of Freeze, certified mailing of Intent to Levy and Garnishment without breach of statute.
- Trained eye in financial records analysis and use of F.S. 213.21 to negotiate and form Stipulated Payment Agreement in the best interest of both the Department and taxpayer.
- Experienced skip tracer using LexisNexis' Accurint to track and locate individuals and businesses, and initiate field operations when necessary.
- Research and interpret unique cases to determine the taxability of transactions based on current state tax laws and its relation to specific facts.
Accounts Receivable Specialist / Coordinator
The B Resort & Spa
09.2016 - 12.2017
- Coordinated with interdependent departments to track and acquire all anticipated estimated costs to group accounts prior to the date of arrival to mitigate financial risk against the company.
- Cooperated with client(s) or group contact(s) and staff in ensuring all products and services rendered from all outlets to the clients' Master account are accurate, authorized and anticipated based on projected short term and long term accommodations.
- Investigated client disputes and build cases gathering evidence pursuant of fair and honest business practices for both parties.
- Conducted credit meetings with General Manager, Director of Finance and relative staff in reviewing outstanding balances on individual and group folios and present a plan to reconcile and avoid recurring variances in contract terms.
- Negotiated, interpreted and developed contracts/portfolios for onsite group reservations, venue assignment and event planning with short and long term projected cost for adequate service and made adjustments where necessary.
Accounts Receivable / General Cashier
Radisson Hotel & Resort
06.2015 - 09.2016
- Evaluated credit requisitions to establish an approved credit line within the company.
- Managed $500k in multiple partnered accounts to be billed accurately and paid in timely manner.
- Monitored and reconciled discrepancies found in billed vs paid invoices within City Ledger.
- Verified deposits and maintain, research and distribute reconciliation records daily.
- Audit cashier banks monthly and hotel vault weekly to ensure cash balances.
Hotel Night Auditor
Wyndham Resorts
07.2013 - 05.2015
- Balanced and compiled reports of all revenue and expense transactions incurred throughout the day.
- Operated multi-line telephone and effectively addressing the needs of all guests by dispatching the appropriate staff in timely and professional manner.
- Remained receptive to guests' requests and accommodate in any way from check in until check out.
Bartender
Teresa's Restaurant
09.2011 - 07.2013
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Lead Bartender / Server / Bar-Back
Guadalajara Mexican Bar & Grill / Fuego Lounge
02.2008 - 08.2011
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Maintained regular communication and evaluation with staff and management through meetings and discussions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Completed requisitions to maintain required stock par levels.
- Served high customer volumes during special events, nights, and weekends.
Golf Park Operations
Heartland Golf Park
05.2006 - 01.2008
- Oversaw day to day operations of mini-golf, tee-up golf range and signature Par 3.
- Managed schedules for cashiers, mechanics and grounds men.
- Prepared end of shift reports, end of day, end of week and monthly financial records.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Submitted work orders and requested immediate assistance when needed to keep the park grounds in tip-top shape.
- Communicated with guests to ensure experience satisfaction.
Disbursing Clerk
United States Navy, USN
07.2002 - 04.2006
- Served as a military pay consultant and liaison processing entitlement information for individual Sailors stationed on the USS Vella Gulf based in Norfolk, VA. Maintained payroll and accounting databases for disbursement and collection of government funds, reenlistment bonuses, severance pay, traveling advances and per diem in accordance with applicable Naval and Department of Defense regulations. Honorably discharged in 2006.
Security Officer
Westfield Shopping Centre
06.2001 - 07.2002
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
Juris Master - Financial Regulation And Compliance
Florida State University College of Law
Tallahassee, FL05.2024
Bachelor of Arts - Sociology
University of Central Florida College of Sciences
Orlando, FL05.2015
Skills
- Financial Statement Analysis
- Legal Interpretation and Adaptation
- Judgement and Decision Making
- Prioritizing and Planning
- Process Improvement
Accomplishments
- U.S. Navy National Defense Service Medal
- U.S. Navy Global War on Terrorism Service Medal
- U.S. Navy Armed Forces Service Medal
- U.S. Navy “E” Medal for Battle Effectiveness
Timeline
Revenue Administrator III
Florida Dept. Of Revenue / GTA
04.2023 - Current
Tax Specialist II / Enforcement Oversight
Florida Dept. Of Revenue / GTA
03.2022 - 04.2023
Tax Specialist I, RSIII, RSII
Florida Dept. Of Revenue / GTA
12.2017 - 03.2022
Accounts Receivable Specialist / Coordinator
The B Resort & Spa
09.2016 - 12.2017
Accounts Receivable / General Cashier
Radisson Hotel & Resort
06.2015 - 09.2016
Hotel Night Auditor
Wyndham Resorts
07.2013 - 05.2015
Bartender
Teresa's Restaurant
09.2011 - 07.2013
Lead Bartender / Server / Bar-Back
Guadalajara Mexican Bar & Grill / Fuego Lounge
02.2008 - 08.2011
Golf Park Operations
Heartland Golf Park
05.2006 - 01.2008
Disbursing Clerk
United States Navy, USN
07.2002 - 04.2006
Security Officer
Westfield Shopping Centre
06.2001 - 07.2002
Juris Master - Financial Regulation And Compliance
Florida State University College of Law
Bachelor of Arts - Sociology
University of Central Florida College of Sciences
Similar Profiles
Cole TessierCole Tessier
Lead Information Security Specialist at Florida Department Of Revenue - GTALead Information Security Specialist at Florida Department Of Revenue - GTA
Mildred AbdullahMildred Abdullah
Senior Attorney at Florida Dept. of RevenueSenior Attorney at Florida Dept. of Revenue
Lori PhillipsLori Phillips
Assistant Director I and II at Dept of Revenue - Division of Minerals Taxation and Geographic Information Systems ServicesAssistant Director I and II at Dept of Revenue - Division of Minerals Taxation and Geographic Information Systems Services
Rachel RubinsteinRachel Rubinstein
Owner at MonkeyMarks, Inc.Owner at MonkeyMarks, Inc.
Jodean GaryJodean Gary
Sales Director at The Siegel Law GroupSales Director at The Siegel Law Group