Jonathan Roby
Former Business Owner/Manager And Nursing (State Registered Nurse Assistant)
Utica,KY
Summary
Hardworking Nursing Assistant skilled in patient-focused care and vital signs monitoring. Strong teamwork and problem-solving abilities contribute to enhanced patient safety and comfort. Committed to fostering trust and delivering exceptional support in diverse healthcare settings.
I bring a strong blend of co‑worker, owner, and manager experience that has shaped me into someone who thrives in fast‑paced retail environments. I genuinely enjoy working with customers and take pride in creating positive, memorable experiences that keep them coming back. I’m a dependable team member who communicates clearly, supports others, and steps in whenever there’s a problem to solve. I’m comfortable handling challenges, staying calm under pressure, and helping coworkers find solutions that keep the store running smoothly.
My background has taught me how important leadership, consistency, and teamwork are in retail, and I’m ready to take those strengths into a management role. I’m motivated to grow, guide others, and help build a workplace where everyone feels supported, confident, and able to succeed. I would love the opportunity to take on a manager position where I can contribute even more to the team’s success and the overall customer experience.
Overview
1
1
Language
1
1
Certification
27
27
years of professional experience
Work History
State Registered Nursing Assistant
Owensboro Health Regional Hospital
05.2021 - Current
- Assisted in daily patient care, ensuring comfort and safety during routine activities.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and organization of patient rooms to promote hygiene standards.
- Supported nursing staff with administrative tasks, enhancing workflow efficiency and communication.
- Streamlined documentation processes, ensuring accuracy and compliance with healthcare regulations.
- Connected effectively with culturally diverse populations using strong interpersonal skills coupled with cultural sensitivity.
- Developed and maintained relationships with patients, promoting trust and emotional support during care.
- Implemented patient mobility plans, improving recovery times through effective physical support.
- Trained new nursing assistants on best practices, fostering a collaborative team environment.
Owner/Manager
Doodlebug's Grocery, LLC
04.2010 - 04.2021
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and drive sales growth.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve turnover rates.
- Trained and mentored staff, fostering a collaborative team environment focused on exceptional service.
- Established strong supplier relationships, negotiating contracts to secure favorable terms and pricing.
- Analyzed sales data to identify trends, inform purchasing decisions, and refine product offerings.
- Implemented cost-saving initiatives that improved profitability while maintaining quality standards.
- Ensured compliance with health regulations and safety standards through regular audits and staff training.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Improved team productivity by introducing innovative project management tools and techniques.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Led daily operations to ensure optimal inventory management and product availability.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented cost-saving initiatives, improving overall profitability of store operations.
- Streamlined workflow processes, reducing wait times for customers at checkout.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Conducted regular team meetings to communicate goals and drive performance improvements.
- Fostered a collaborative work environment, enhancing employee engagement and morale.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed training programs that improved staff knowledge of products and services offered.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Stocker
Doodlebug's Grocery, LLC
01.2000 - 2021
- Organized and restocked merchandise to ensure optimal product availability.
- Maintained cleanliness and orderliness in aisles to enhance customer shopping experience.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Collaborated with team members to execute efficient product placement strategies.
- Operated equipment such as pallet jacks and hand trucks for safe merchandise handling.
- Supported seasonal promotions by setting up displays in high-traffic areas.
- Trained new staff on stocking procedures and safety protocols to promote teamwork.
- Implemented improvements in stocking processes that enhanced workflow efficiency.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated merchandise pricing to match new values and special promotional rates.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Picked and packed order items.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Created and enforced detailed organization processes to increase quality and service standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Worked with customers to pack items according to specific desires and requirements.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Safely and securely loaded items to prevent damage during transport.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Pre-assembled containers to be easily selected by packing associates.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Checked product levels and recommended new purchases.
- Maintained store assets with effective loss prevention strategies.
- Received new stock and input values into computer system.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Supervised and trained new staff in performing census.
- Recorded daily activities for inventory control.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
- Prepared and checked outbound shipments for accuracy.
- Planned and scheduled projects and directly performed installations.
- Tracked production and quality control systems to proactively identify deficiencies.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Updated manuals to reflect amending of rates, rules or regulations.
- Compiled reports of cost factors such as labor, production and equipment.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
Education
High School Diploma -
Trinity High School
Whitesville, KY2004
Associate of Science - Science/Business/State Registered Assistant
Owensboro Community And Technical College
Owensboro, KY 05.2001 -
Skills
Patient care
Basic life support
Vital signs monitoring
Healthcare ethics
Reliable team player
Direct patient care
HIPAA compliance
Collecting vital signs
Patient-focused care
Compassionate
Dressing assistance
Supporting personal needs
Safety precautions
Adaptable
Bedside manner
Patient relationship building
Patient assessments
Electronic charting
Documenting behaviors
Medical terminology
Maintaining privacy
Companionship and emotional support
Valid [state] driver's license
Activity planning
Complex Problem-solving
Trustworthy companion
Quality assurance
Patient relations
Observing responses
Activity coordination
Database administration
Conducting intakes
Calm and level-headed under duress
Able to lift [number] pounds
Quick problem solver
Willingness to learn
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
CNA - Certified Nurse Assistant
Timeline
State Registered Nursing Assistant
Owensboro Health Regional Hospital
05.2021 - Current
Owner/Manager
Doodlebug's Grocery, LLC
04.2010 - 04.2021
Associate of Science - Science/Business/State Registered Assistant
Owensboro Community And Technical College
05.2001 -
Stocker
Doodlebug's Grocery, LLC
01.2000 - 2021
High School Diploma -
Trinity High School