Jonathan Rodas
Queens
Summary
Throughout years of hard work and dedication in the hospitality industry, I have provided top customer service while efficiently coordinating with teams to provide guests with the best experience. I have learned team leadership, inventory management, and customer service. Utilizes strategic planning and staff training to enhance store operations and customer satisfaction. Track record of maintaining high standards and fostering teamwork for optimal results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Floor Manager
Classic Car Club
07.2024 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Assistant General Manager of Operations
Make Believe Night Club
09.2022 - Current
- Planned, organized, and coordinated special events and celebrations.
- Raised club traffic and brand reach with innovative online promotions.
- Collaborated with cross-functional teams to execute large-scale special events, generating significant revenue increases.
- Maximized bar profitability through careful menu planning, strategic pricing decisions, and cost-effective purchasing practices.
Maitre D'
Douglaston Manor
06.2012 - 06.2022
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
Head Barback
The Spaniard
04.2020 - 02.2021
- Assisted in the setup and breakdown of special events, ensuring a smooth and successful experience for all attendees.
- Collaborated with bartenders to ensure timely drink preparation and delivery for optimal guest experience.
- Aided management in conducting regular inventory audits for accurate tracking of stock levels and consumption patterns.
- Ensured prompt assistance during busy times by anticipating bartender needs and proactively taking action where needed.
Shift Supervisor
Starbucks
03.2019 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Associate of Science - Tourism And Hospitality
Kingsborough Community College
Brooklyn, NY06-2019
Skills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
- Operations management
- Inventory management
- Budgeting and finance
- Conflict resolution
- Promotions and events
- Team building
- Floor management
Certification
- Food Handler Certificate
Languages
English
Spanish
Timeline
Floor Manager
Classic Car Club
07.2024 - Current
Assistant General Manager of Operations
Make Believe Night Club
09.2022 - Current
Head Barback
The Spaniard
04.2020 - 02.2021
Shift Supervisor
Starbucks
03.2019 - 03.2020
Maitre D'
Douglaston Manor
06.2012 - 06.2022
Associate of Science - Tourism And Hospitality
Kingsborough Community College
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