Jonathan Roddriguez
Queens,NY
Summary
Proven professional with a track record of enhancing customer satisfaction at PC Richard & Son, adept in conflict resolution and team building. Leveraged tourism knowledge and clerical skills to streamline guest accommodations, significantly improving service efficiency. Excelled in maintaining safety protocols, demonstrating a commitment to operational excellence and team oversight.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Residence Inn Marriott
Garden City, NY
06.2021 - 09.2024
- Kept accurate records of guest transactions.
- Resolved customer complaints promptly and courteously.
- Provided excellent customer service while upholding company policies.
- Assisted with check-in and check-out procedures for guests.
- Kept records of room availability and guest accounts, manually or using computers.
Non-CDL Delivery Driver
Late Night Chauffers
Woodside, NY
02.2020 - 05.2021
- Monitored condition of tires, brakes, lights, and oil levels on assigned vehicle.
- Performed pre-trip inspections on vehicles prior to departure from warehouse facility.
- Ensured compliance with company policies and procedures at all times.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Maintained cleanliness of truck interior and exterior.
Customer Service Representative
Pc Richard & Son
Farmingdale, NY
08.2017 - 01.2020
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Nassau Community College
Garden City, NY05-2017
High School Diploma -
Freeport High School
Freeport, NY06-2014
Skills
- Credit and cash payments
- Safety and security procedures
- Guest accommodations
- Conflict and issue documentation
- Team oversight
- Team building
- Clerical duties
- Tourism knowledge
Languages
Spanish
Professional
Timeline
Front Desk Agent
Residence Inn Marriott
06.2021 - 09.2024
Non-CDL Delivery Driver
Late Night Chauffers
02.2020 - 05.2021
Customer Service Representative
Pc Richard & Son
08.2017 - 01.2020
Nassau Community College
High School Diploma -
Freeport High School