Jonathan Rodgers
Estero,FL
Overview
6
6
years of professional experience
Work History
Patient Care Liaison
Lee Health System
11.2022 - Current
- Logged and filed classified documents.
- Responded to in-person and telephone requests for information to support office staff.
- Coordinated and processed personnel files and medical records.
- Organized and distributed correspondence, memoranda and telephone messages.
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Collected and transported specimens to prepare for lab testing.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Recommended service improvements to minimize recurring patient issues and complaints.
Shift Supervisor
Starbucks Inc
09.2019 - 10.2022
- Acting with integrity, honest, and knowledge that promote the culture, values and mission of starbucks.
- Maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and setting a positive example for the shift team.
- Communicating information to the store manager, so the team can respond as necessary to create the Third Place Environment during each shift .
- Assisting new partners training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Contributing to positive team environment by recognizing alarms or changes in partner morale and performance and communicate them to the store manager.
- Delivering legendary customer service to all customers by acting with a customer comes first attitude and being able to connect with customers.
- Executing store operations during scheduled shifts.
- Organizing opening and closing duties as assigned .
- Following all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Maintaining regular and consistent attendance and punctuality.
Sales Associate
Gap Inc
05.2018 - 12.2019
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operations, and care of merchandise to customers .
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Demonstrate use or operation of merchandise.
- Place special orders or call other stores to find desired items.
- Prepare merchandise for purchase or rental.
- Watch for and recognize security risks and thefts, and know hot to prevent or handle these situations.
- Inventory stock and requisition new stock.
- Ticket, arrange, and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Help customers try on or fit merchandise
- Bag or package purchases , and wrap gifts.
Education
High School Diploma -
South Fort Myers High School
Fort Myers, FL05.2002
Skills
- Communication
- Leadership
- Organization
- Customer Service
- Leadership
- Time Management
- Teamwork
Timeline
Patient Care Liaison
Lee Health System
11.2022 - Current
Shift Supervisor
Starbucks Inc
09.2019 - 10.2022
Sales Associate
Gap Inc
05.2018 - 12.2019
High School Diploma -
South Fort Myers High School
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