Jonathan Rodriguez
Jersey City,NJ
Summary
Highly-motivated I'm an employee with a desire to take on new challenges. Good communication with others, strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm organized and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Business Manager
New World Operators LLC
Hopatcong, NJ
03.2023 - Current
- Monitored incoming calls and routed them to the appropriate personnel.
- Scheduled delivery routes for drivers according to customer requests.
- Tracked shipments using various tracking systems to ensure on-time delivery.
- Communicated with customers regarding delivery times and location details.
- Operated commercial truck to transport goods and materials over long distances.
Dispatcher Office Assistant
D2 logistics
Elizabeth, NJ
08.2022 - 11.2023
- Setting up appointments to deliver goods to customers in a timely manner, ensuring accuracy of delivery.
- Communicating with drivers regarding delivery instructions or changes in routes due to weather or traffic conditions.
- Provided customer service when delivering freight. Answering phone calls, emails, and other enquiries related to products being delivered to companies and different businesses.
- Provided customer service support to clients seeking assistance with transportation services.
Manager
Fed Ex Ground
Jersey City, NJ
10.2011 - 12.2021
- Managed and supervised delivery drivers to ensure customer satisfaction and on-time deliveries.
- Organized daily driver schedules, routes, and vehicle maintenance needs.
- Resolved customer complaints regarding product delivery or service issues promptly.
- Communicated effectively with customers regarding delivery times, delays, or any other inquiries they may have had.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Retail Sales Associate
Express Clothing
Rockaway, NJ
01.2019 - 01.2020
- Provided product information and answered customer questions.
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
- Anticipated customers needs, providing them with excellent customer service while upholding brand standard.
- Happily guided customers daily through the process of finding their ideal sizes and styles.
- Supported the opening and closing of each shift demonstrating leadership and punctuality.
- Proactively stayed informed about store's latest sales offerings ands signed customers up for Loyalty programs.
Education
High School Diploma -
Saint Aloysius
Jersey City, NJ06-2005
Some College (No Degree) - Business
Brookdale Community College
Lincroft, NJSkills
- Customer Service
- Leadership
- Business manager
- Retail experience
- Organized
- Logistics Planning
- Computer Skills
- Microsoft Office
- Team work skills
- Formal wear
- Dressing models/ Styling
- Photo shoot understanding
- Call and email handling
- Problem solving
References
References available upon request.
Timeline
Business Manager
New World Operators LLC
03.2023 - Current
Dispatcher Office Assistant
D2 logistics
08.2022 - 11.2023
Retail Sales Associate
Express Clothing
01.2019 - 01.2020
Manager
Fed Ex Ground
10.2011 - 12.2021
High School Diploma -
Saint Aloysius
Some College (No Degree) - Business
Brookdale Community College