Result-oriented corporate trainer with 15+ years of experience developing new employee skills, curriculum, and materials and measuring training program results to maximize employee retention. Proficient in identifying training needs and employing various training methods and tools to improve staff performance. An organized team leader builds positive rapport, inspires trust, and guides teams toward the achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
18
18
years of professional experience
Work History
Director of Employee Training and Development
CLFC Healthcare
01.2024 - 06.2024
Directs the design, planning, and implementation of corporate training programs aligned with the objectives and strategy of the company
Developed and executed company-wide training programs that increased employee productivity
Supervised a team of Training Coordinator and Corporate Trainer
Implemented a performance evaluation system tied to training outcomes, resulting in a 55% increase in employee satisfaction and a 19% decrease in turnover
The adoption of a new Learning Management System (LMS), leading to an 80% increase in training engagement and completion rates
Spearheaded the utilization of e-learning platform.
Supervisor/Head Trainer
Integrated Deicing Services Operations
02.2018 - 01.2024
Heighten safety, performance, maintenance, flight operations, facility requirements, and customer service by offering leadership, coaching, and mentoring, streamlining operations
Employ teamwork abilities to support the general managers and operations manager with station audits pre-and-post-deicing checklists, delivering structure and continuity to an audit
Improve decision-making and professional development by providing information, updating airline deicing reports and manuals, and handling airline and FAA queries, reducing turnover by 20%
Conceptualize and implement training programs to ensure proper deicing of aircraft and adherence to airline manual requirements, guaranteeing safety, regulatory, and corporate compliance
Maintain and oversee training documentation and department by directing and reviewing deicing methods training records for 300+ employees, aiding in continuous improvement of training programs
Comply with specified instructions and airlines guidelines to educate 300+ employees on key aspects of the program, maximizing employee engagement and competencies.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
General Manager
U.S Aviation Services
07.2015 - 02.2018
Sustained payroll information by collating, calculating, and entering data, maintaining compliance with tax laws and financial regulations
Grew professional capabilities by directing the hiring, scheduling, and training of 100+ new employees, improving overall confidence and performance
Boosted employee morale by recommending employee promotion to new duties and responsibilities, increasing retention rates by 100%.
Technical and Installation Support
DIRECTV LifeShield Home Security
11.2013 - 07.2015
Utilized top-notch organizational skills to set up 5+ appointments daily and place orders, warranting professional installations
Enabled 10+ clients to perform self-installation of the system by providing instructions, creating positive experiences, and 100% loyalty
Demonstrated communication skills to deliver technical support to 30+ installers and customers daily, propelling business growth.
Telecom Technical Support
Net carrier Telecommunications
05.2013 - 06.2013
Leveraged multitasking abilities to monitor company and customer circuits, core and edge network devices, and internal servers, ensuring optimal availability and operation
Showcased computer competencies by maintaining DNS and IP registrations, updating databases, and SWIP registrations, allowing users to load internet resources
Employed problem-solving skills to troubleshoot customer voice and data issues on time, meeting customer needs, expectations.
Technical Support Agent for Nikon DSLR Cameras - Tier II
Sykes Enterprises
07.2012 - 05.2013
Applied interpersonal skills to maintain superior customer relations, enhancing customer retention
Utilized RightNow CX to handle customer ticket escalations, refining customer support
Strengthened workplace skills and knowledge by directing the training of 10+ new employees, improving efficiency and productivity by 100%.
Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Created training programs and instructional materials to further educate personnel.
Developed effective training manuals, modules, and teaching aids.
Conducted evaluations and observed employee performance to identify areas for improvement.
Supervisor
Prime Flight Aviation Services
05.2011 - 05.2012
Displayed leadership skills by overseeing cleaning crews, achieving shared goals and objectives
Maximized employee experience, knowledge, skills, and quality by handling staff scheduling, propelling company growth and success
Exploited attention to detail abilities by performing aircraft security checks, guaranteeing 100% passenger and aircraft safety.
Evaluated staff performance and provided coaching to address inefficiencies.
Created training programs and instructional materials to further educate personnel.
Collaborated with management to identify company training needs and scheduling.
Maintained learning management system (LMS) and other training software.
Team Leader/Head Trainer
Sevisair
10.2006 - 04.2011
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Evaluated staff performance and provided coaching to address inefficiencies.
Developed engaging and entertaining presentations to maintain employee attention and improve the impact of training.
Created training programs and instructional materials to further educate personnel.
Maintained records on attendance and participation.
Education
Certificate of Diploma - Computer Networking And Security
Lincoln Technical Institute
Philadelphia, PA
05.2012
Skills
Communication Skills
Organizational Skills
Management Skills
Training Skills
Coaching Skills
Creativity
Excellent Communication
Presentation Skills
Computer Literacy
Shift Scheduling
Overtime Management
Documentation And Reporting
Timeline
Director of Employee Training and Development
CLFC Healthcare
01.2024 - 06.2024
Supervisor/Head Trainer
Integrated Deicing Services Operations
02.2018 - 01.2024
General Manager
U.S Aviation Services
07.2015 - 02.2018
Technical and Installation Support
DIRECTV LifeShield Home Security
11.2013 - 07.2015
Telecom Technical Support
Net carrier Telecommunications
05.2013 - 06.2013
Technical Support Agent for Nikon DSLR Cameras - Tier II
Sykes Enterprises
07.2012 - 05.2013
Supervisor
Prime Flight Aviation Services
05.2011 - 05.2012
Team Leader/Head Trainer
Sevisair
10.2006 - 04.2011
Certificate of Diploma - Computer Networking And Security
Licensed Nursing Home Administrator at Altamaha Healthcare Center / Beacon Healthcare ManagementLicensed Nursing Home Administrator at Altamaha Healthcare Center / Beacon Healthcare Management
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation
Spearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last MileSpearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last Mile