Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Rodriguez

Summary

Result-oriented corporate trainer with 15+ years of experience developing new employee skills, curriculum, and materials and measuring training program results to maximize employee retention. Proficient in identifying training needs and employing various training methods and tools to improve staff performance. An organized team leader builds positive rapport, inspires trust, and guides teams toward the achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

18
18
years of professional experience

Work History

Director of Employee Training and Development

CLFC Healthcare
01.2024 - 06.2024
  • Directs the design, planning, and implementation of corporate training programs aligned with the objectives and strategy of the company
  • Developed and executed company-wide training programs that increased employee productivity
  • Supervised a team of Training Coordinator and Corporate Trainer
  • Implemented a performance evaluation system tied to training outcomes, resulting in a 55% increase in employee satisfaction and a 19% decrease in turnover
  • The adoption of a new Learning Management System (LMS), leading to an 80% increase in training engagement and completion rates
  • Spearheaded the utilization of e-learning platform.

Supervisor/Head Trainer

Integrated Deicing Services Operations
02.2018 - 01.2024
  • Heighten safety, performance, maintenance, flight operations, facility requirements, and customer service by offering leadership, coaching, and mentoring, streamlining operations
  • Employ teamwork abilities to support the general managers and operations manager with station audits pre-and-post-deicing checklists, delivering structure and continuity to an audit
  • Improve decision-making and professional development by providing information, updating airline deicing reports and manuals, and handling airline and FAA queries, reducing turnover by 20%
  • Conceptualize and implement training programs to ensure proper deicing of aircraft and adherence to airline manual requirements, guaranteeing safety, regulatory, and corporate compliance
  • Maintain and oversee training documentation and department by directing and reviewing deicing methods training records for 300+ employees, aiding in continuous improvement of training programs
  • Comply with specified instructions and airlines guidelines to educate 300+ employees on key aspects of the program, maximizing employee engagement and competencies.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

General Manager

U.S Aviation Services
07.2015 - 02.2018
  • Sustained payroll information by collating, calculating, and entering data, maintaining compliance with tax laws and financial regulations
  • Grew professional capabilities by directing the hiring, scheduling, and training of 100+ new employees, improving overall confidence and performance
  • Boosted employee morale by recommending employee promotion to new duties and responsibilities, increasing retention rates by 100%.

Technical and Installation Support

DIRECTV LifeShield Home Security
11.2013 - 07.2015
  • Utilized top-notch organizational skills to set up 5+ appointments daily and place orders, warranting professional installations
  • Enabled 10+ clients to perform self-installation of the system by providing instructions, creating positive experiences, and 100% loyalty
  • Demonstrated communication skills to deliver technical support to 30+ installers and customers daily, propelling business growth.

Telecom Technical Support

Net carrier Telecommunications
05.2013 - 06.2013
  • Leveraged multitasking abilities to monitor company and customer circuits, core and edge network devices, and internal servers, ensuring optimal availability and operation
  • Showcased computer competencies by maintaining DNS and IP registrations, updating databases, and SWIP registrations, allowing users to load internet resources
  • Employed problem-solving skills to troubleshoot customer voice and data issues on time, meeting customer needs, expectations.

Technical Support Agent for Nikon DSLR Cameras - Tier II

Sykes Enterprises
07.2012 - 05.2013
  • Applied interpersonal skills to maintain superior customer relations, enhancing customer retention
  • Utilized RightNow CX to handle customer ticket escalations, refining customer support
  • Strengthened workplace skills and knowledge by directing the training of 10+ new employees, improving efficiency and productivity by 100%.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Created training programs and instructional materials to further educate personnel.
  • Developed effective training manuals, modules, and teaching aids.
  • Conducted evaluations and observed employee performance to identify areas for improvement.

Supervisor

Prime Flight Aviation Services
05.2011 - 05.2012
  • Displayed leadership skills by overseeing cleaning crews, achieving shared goals and objectives
  • Maximized employee experience, knowledge, skills, and quality by handling staff scheduling, propelling company growth and success
  • Exploited attention to detail abilities by performing aircraft security checks, guaranteeing 100% passenger and aircraft safety.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created training programs and instructional materials to further educate personnel.
  • Collaborated with management to identify company training needs and scheduling.
  • Maintained learning management system (LMS) and other training software.

Team Leader/Head Trainer

Sevisair
10.2006 - 04.2011
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed engaging and entertaining presentations to maintain employee attention and improve the impact of training.
  • Created training programs and instructional materials to further educate personnel.
  • Maintained records on attendance and participation.

Education

Certificate of Diploma - Computer Networking And Security

Lincoln Technical Institute
Philadelphia, PA
05.2012

Skills

  • Communication Skills
  • Organizational Skills
  • Management Skills
  • Training Skills
  • Coaching Skills
  • Creativity
  • Excellent Communication
  • Presentation Skills
  • Computer Literacy
  • Shift Scheduling
  • Overtime Management
  • Documentation And Reporting

Timeline

Director of Employee Training and Development

CLFC Healthcare
01.2024 - 06.2024

Supervisor/Head Trainer

Integrated Deicing Services Operations
02.2018 - 01.2024

General Manager

U.S Aviation Services
07.2015 - 02.2018

Technical and Installation Support

DIRECTV LifeShield Home Security
11.2013 - 07.2015

Telecom Technical Support

Net carrier Telecommunications
05.2013 - 06.2013

Technical Support Agent for Nikon DSLR Cameras - Tier II

Sykes Enterprises
07.2012 - 05.2013

Supervisor

Prime Flight Aviation Services
05.2011 - 05.2012

Team Leader/Head Trainer

Sevisair
10.2006 - 04.2011

Certificate of Diploma - Computer Networking And Security

Lincoln Technical Institute
Jonathan Rodriguez