Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jonathan Rodriguez

Orlando,FL

Summary

Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable technical experience and commitment to continuous improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Fulfillment Center Associate

Amazon Inc
04.2020 - Current
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Supported inventory control efforts by conducting regular cycle counts, identifying discrepancies, and rectifying issues promptly.
  • Improved team efficiency by delegating tasks and setting clear expectations.
  • Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.

Bilingual Health Care Customer Service

Faneuil
11.2024 - 05.2025
  • Reduced customer complaints by proactively identifying potential issues and implementing solutions.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized data analysis tools to identify trends in customer inquiries, informing strategic decision-making regarding service offerings.

Seasonal Warehouse Worker

Amazon Inc
09.2019 - 04.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Cashier

JC Penny
07.2019 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - Computer Engineering

Valencia College
Orlando, FL
05-2026

Associate of Arts - Information Technology

Valencia College
Orlando, FL
07-2024

Skills

  • Customer assistance
  • Problem-solving
  • Money handling
  • Multitasking and organization
  • Packaging and labeling
  • Call center experience
  • Clear communication
  • Safety training
  • Microsoft Excel
  • Data entry

Accomplishments

  • Cisco Network Associate Program (135 hours)

Certification

  • Network Technology Associate(CIW-2018)
  • Internet Business Associate(CIW-2018)
  • Microsoft Office Specialist(Certiport-2017)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bilingual Health Care Customer Service

Faneuil
11.2024 - 05.2025

Fulfillment Center Associate

Amazon Inc
04.2020 - Current

Seasonal Warehouse Worker

Amazon Inc
09.2019 - 04.2020

Cashier

JC Penny
07.2019 - 09.2019

Bachelor of Arts - Computer Engineering

Valencia College

Associate of Arts - Information Technology

Valencia College
Jonathan Rodriguez