Jonathan Romero

Provided comprehensive technical support to customers via telephone, email and chat.
Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Monitored service orders to completion and closed service tickets.
Provided guidance on software installation techniques as well as basic computer operations.
Assisted in the setup of new computer systems for users, including network configuration and software installation.

Restocked shelves as needed to ensure sufficient inventory levels.
Organized stockroom shelves according to size, color or style.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.

Installed and configured hardware, software and network components according to established standards.
Assisted with the setup of new computer systems as needed for end users.
Troubleshot hardware and software issues and identified solutions to resolve problems quickly.
Provided maintenance support for existing client websites by troubleshooting coding errors and making updates as needed.
Maintained high levels of product availability by ensuring timely replenishment of stock.