Jonathan Rosa

Responsible for Managing and supporting the Community Impact team through Kansas City Royals Foundation, initiatives, events and programs. Manage and Oversee Royals Foundation 50/50 Raffle program as well as all Community Impact initiatives centered around children.

• Plan, oversee and manage the 5050 Raffle. As well as manage the 5050 Raffle supervisor and 15 event staff.
• In 2024, lead 50/50 Raffle program to a record high $2 million in total sales, up from 1.06 million in 2023.
• Host off-site volunteer events with Royals front office & players.
• Oversee and manage all gameday Community Impact activations including MLB Initiative dates: Roberto Clemente Day, Spirit Day, Prostate Cancer Awareness, etc.
• Review all Royals Foundation grant applications and provide insightful feedback and suggestions to Executive Director of The Kansas City Royals Foundation.
• Act as a liaison between Corporate Partnerships and Community Impact, reviewing all sponsorship deals with Community components.
• Managed Royals for a Cause Games, Dream Factory, Community Ticket Program, and Donation Requests.
• Manage Coordinator, Royals Foundation full-time employee.
• Provide overall support to the Community Impact. Team, Royals Foundation and the KCUYA.

Responsible for coordinating and supporting Community Impact team through Royals Charities initiatives, events and programs.

• Planned and managed the Royals Charities 50/50 Raffle, including supervisor and staff.
• Oversaw all Community Initiatives centered around children, one of the pillars of Royals Charities.
• Coordinated various initiatives including Royals Charities license plate program, donation requests, MLB Community Ticket program and Gameday Greetings.
• Reviewed several grant applications and provided insightful feedback to Executive Director of Royals Charities.
• Managed one Cristo Rey corporate work study high school student for the year.

Responsible for assisting the daily business, development, and communications operation of the Urban Youth Academy to ensure it functions efficiently and in accordance with the UYA's mission.

• Established and maintained partnerships with people, organizations and teams in the community.
• Managed contractual obligations of external partners, including proof of insurance. Reported to the
  director those who are non-compliant or negligent.
• Coordinated and assisted with special events/ clinics.
• Liaison to the Royals Finance and Human Resources department.
• Managed academy purchases and handle invoicing of external group rentals.
• Assisted with recruitment, selection and training of volunteer staff.
• Assisted in the facilitation of the daily operations and function of the academy.
• Worked with communications personnel to update and develop program communications (website content, marketing materials, social media, etc.)
• Managed concession stand for internal and external events.
• Supported all fundraising activities of the UYA.

• Responded to guest complaints, compliments and special requests via email and phone while providing
  outstanding customer service.
• Reviewed and responded to Gameday Experience Surveys.
• Generated feedback reports to review with department heads.
• Assisted in the preparations and delivery of Guest Service training sessions to all Royals event staff
  employees and service providers.
• Coordinated Employee Tunnel projects including: Employee Service Excellence Board, Employee of the
  Month photos and boards, and Royal Service signage.
• Assisted in planning for improvements to ADA/ accessibility for guests with disabilities.
• Assisted with the coordination of 3rd party secret shopping process with the review and distribution of
  reports after each game and at the conclusion of the home stand.
• Coordinated the review and documentation of guest and employee feedback after each game as a
  continuous effort to improve the ballpark experience.

Student Manager for the University of Kansas Baseball Team.