Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Rosales

Fort Worth,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Rep

Dieco Inc.
09.2022 - Current
  • Provide detailed information to customers regarding pending orders or questions needing to be further answered
  • Ability to manage multiple tasks in a timely manner and adapt on the fly to meet customer expectations
  • Relay any questions or concerns to higher authority by making outbound calls on a consistent basis as well as take any incoming calls or orders
  • Solve any issues that may present themselves and remain calm as well as show empathy towards each individual customer
  • Express strong communication skills while always maintaining a respectful tone and showing patience at the same time
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Valet Trash Services

Valet Living
11.2023 - 12.2023
  • Collect and transport residential trash from designated pick up points within a residential community per community guidelines
  • Maintain cleanliness and tidiness of trash collection areas to ensure compliance with community standards
  • Interact courteously and professionally with residents to accommodate for any special requests or inquiries to ensure enhanced customer satisfaction
  • Follow safety protocols and procedures while handling and disposing of various types of waste materials, prioritizing the well-being of residents and the environment
  • Work with a team to efficiently optimize collection routes and improve trash collections and disposal operations
  • Record and report collection date which includes: pick up logs, issues or irregularities and items that violate our safety protocols
  • Ability to work without supervision as well as for long periods of time on feet and lift heavy items to transport to designated areas

Rubber Department Operator

Dieco Inc.
09.2019 - 09.2022
  • Follow specific instructions on every order to apply specialized rubber for cutting-die to run properly
  • Operated a rubber cutting machine to cut precise pieces needed for each order per specific instructions
  • Maintained a clean workplace and ensured materials inventory levels were kept at expectation levels
  • Followed safety protocols and quality control procedures to ensure a safe and knowledgeable work environment
  • Ability to lift up heavy items and stay on foot for 40+ hours a week
  • Assisted team members with troubleshooting questions regarding orders, work safety, and machinery issues
  • Documented production data, material use, rubber inventory and quality check sheets for every order

Parking Lot Attendant

Texas Rangers Ballpark
04.2016 - 09.2019
  • Managed the operation of a parking lot, ensuring smooth traffic flow, efficient parking, and ensuring parking regulations and policies
  • Welcomed and assisted customers by providing information about parking spaces, rates and any other information
  • Collected parking passes and provided parking passes through our payment systems as well as the handling of cash
  • Monitored parking lots for safety or security concerns, ensuring a safe environment
  • Worked with traffic officers during peak hours to ensure safety of customers as well as directing traffic efficiently
  • Provided exceptional and respectful customer service at all times by addressing any issues or complains provided by the customers
  • Keep tabs of all payments and parking passes scanned through our systems to ensure each parking spot was accurately documented
  • Ability to work on foot for long periods of time throughout the day and night in an outside environment

Education

High School -

Sam Houston High School

No Degree -

Tarrant County Community College
Fort Worth, TX

Skills

  • Bilingual
  • Communication
  • Time Management
  • Microsoft Excel
  • Customer satisfaction measurement
  • Scheduling
  • Follow-up skills
  • Microsoft PowerPoint
  • Documentation
  • Professional telephone demeanor
  • Prioritization

Languages

Spanish
Native or Bilingual

Timeline

Valet Trash Services

Valet Living
11.2023 - 12.2023

Customer Service Rep

Dieco Inc.
09.2022 - Current

Rubber Department Operator

Dieco Inc.
09.2019 - 09.2022

Parking Lot Attendant

Texas Rangers Ballpark
04.2016 - 09.2019

High School -

Sam Houston High School

No Degree -

Tarrant County Community College

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Jonathan Rosales