Summary
Overview
Work History
Skills
Personal Competencies
Qualifications Summary
Languages
Timeline
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Jonathan Ruelas

Jonathan Ruelas

Atlanta,GA

Summary

Strong supervisory and business acumen. Successfully delivered consistent year-over-year margin growth in a highly compe::ve market. Lead and supported customer-centered strategies to expand market growth. Tenacious leader with a strong passion for team building. Excelled in crea:ng high performance strategies and promo:ons. Created solid partnerships across a wide range of businesses and geographic loca:ons. Strong organiza:onal and cultural leadership skills. Employee engagement and reten:on specialist.

Overview

31
31
years of professional experience

Work History

Merchants Choice Processing Solutions
01.2009 - Current
  • 100% commission-based sales operator of credit card payment system kiosks and services
  • Account management for new merchants within Metro Boston area converting to MCPS processing

Evo Payments International
01.2003 - Current
  • Independent sales operator selling credit card processing services to local merchants
  • Managed customer relations
  • Managed technical support for client base

Package Delivery Driver

UPS
10.2024 - 02.2025
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Professional Bus Operator

Washington Metropolitan Area Transit Authority, Metro
10.2023 - 09.2024
  • Ensured passenger safety with thorough pre-trip vehicle inspections and adherence to traffic regulations.
  • Participated in ongoing training programs to stay current on industry trends, safety guidelines, and company policies.
  • Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.
  • Collaborated with dispatchers to quickly resolve route disruptions or delays, minimizing inconvenience to riders.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Assisted passengers with inquiries and requests during trips.

Bus Operator

MARTA
02.2022 - 10.2023
  • Safely drives, operates and manages commercial passenger bus
  • Delivered efficient transit services by adhering to scheduled routes and stops.
  • Professionally collects fares
  • Kindly assists elderly and disabled passengers
  • Encourages and supports safe and professional work environment
  • Maintains welcoming and safe environment for all passengers
  • Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
  • Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
  • Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.

Stake Out
01.2001 - 01.2003
  • Trained and supervised in-house and food prep staff of 12 including 4 delivery staff
  • Coordinated food production and delivery orders
  • Performed daily inventory inspections and managed cash bank runs

Subway
01.1997 - 01.2001
  • Managed and trained floor staff of 8 sandwich artists
  • Conducted weekly reporting of store sales figures to corporate office
  • Maintained weekly inventory count of all food and dry products

City Fresh Foods
01.1994 - 01.1997
  • Managed team of 18 kitchen staff employees including cooks, prep personnel, and delivery workers
  • Oversaw daily food production and delivery for client base of 700 families
  • Purchasing & Budget manager with an annual budget of 275K

Skills

  • Commercial Bus Operations
  • Budget & Cost Control Analysis
  • Safety/Sanitation/Quality Controls
  • Employee Performance Management
  • Customer Relationship Management
  • Sales & Marketing Management

Personal Competencies

  • Bi-lingual - fluent in English and Portuguese-Creole
  • Maintains Class B driver's license
  • Leadership experience as member of board directors and former Vice President at Nuestra Communidad - 1998-2002
  • Proficient public speaker as Campaign fundraiser for United Way - Summer of 2002-03

Qualifications Summary

Strong supervisory and business acumen. Successfully delivered consistent year-over-year margin growth in a highly competitive market. Lead and supported customer-centered strategies to expand market growth. Tenacious leader with a strong passion for team building. Excelled in creating high performance strategies and promotions. Created solid partnerships across a wide range of businesses and geographic locations. Strong organizational and cultural leadership skills. Employee engagement and retention specialist.

Languages

Portuguese
Elementary

Timeline

Package Delivery Driver

UPS
10.2024 - 02.2025

Professional Bus Operator

Washington Metropolitan Area Transit Authority, Metro
10.2023 - 09.2024

Bus Operator

MARTA
02.2022 - 10.2023

Merchants Choice Processing Solutions
01.2009 - Current

Evo Payments International
01.2003 - Current

Stake Out
01.2001 - 01.2003

Subway
01.1997 - 01.2001

City Fresh Foods
01.1994 - 01.1997

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Jonathan Ruelas