Jonathan Ruiz
Beaverton,OR
Summary
Goal-oriented delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams. Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Police Officer
Woodburn Police Department
09.2022 - 04.2023
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Recorded facts to prepare reports documenting incidents and activities.
- Answered emergency 5-10 emergency calls for help from citizens and business owners.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Provided testimony in court proceedings.
Warehouse Manager
Finity Production Inc
01.2015 - 08.2022
- Research and resolve member issues and concerns.
- Document, update, and edit all information pertaining to rewards and resolution dept.
- Have high attention to detail and consistency on data entry and logging
- Oversee fellow employees helping out within the department.
- Organize material and complete assignments according to set standards regarding order issues,
- Member complaints, shipping and handling of packages
- Be in contact with agents throughout Finity with updates on member issues
- Efficiently taking on JIRA tickets that come in daily
- Adhere to strict HIPAA security and privacy policies and procedures
- Multitask between memberwell, five9 and Microsoft Word, Excel and Powerpoint.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Train and advise other agents and members on shipping policies and procedures
- Communicate with members and give them updates over the phone
- Work along with USPS and Fedex to obtain information regarding shipping of packages
- Being able to handle internal calls from members and agents
- Handle Inventory Count of items that are shipped out or gifted to member of the program
- Report to superiors regarding issues, internal reports on assignments and overall department.
- Integrated warehouse operations with existing and new business processes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Tracked production and quality control systems to proactively identify deficiencies.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Call Center Representative Specialist
Netflix Inc
01.2013 - 01.2015
- Take care of customers’ needs, questions, concerns
- Answer approximately 100 inbound calls per day
- Provide technical support
- Help set up accounts and resolve payment/subscription issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Xerox Tigard Oregon
01.2012 - 01.2013
- Payment for transportation and accommodations from customer
- Provide customer Data Entry
- Communicating with Hotel/Airlines Partnership
- Collect with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
- Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
Mobile Sales Associate
No Contract, Mobile
01.2012 - 01.2013
- Build customer confidence of customers by making the store experience interactive, engaging and reassuring
- Maintain the visual appeal of our store
- Use your time well, even when not serving customers, doing trainings to better our sales floor
- Meet Specific Sales Guidelines and procedures
- Handle Credit Card and Cash Transactions
- Preform Invoices, do deposits and count our daily profit
- Open & Close Store
- Develop Customer Relationships.
- Tracked and recorded department inventory of products.
Machine Operator
Solar World Industries Of America
01.2010 - 01.2012
- Quality specialist
- Data Entry
- Basic Equipment Repairs
- Safety Standards
Call Center Representative Specialist
Vesta, Calling Center
01.2009 - 01.2010
- Preformed Exchanges
- Preformed Inventory
- Received surplus supplies of a Government Facility
- Inspect and Supervise Others Work
- Answered Telephone, Transferred Calls (front desk Rep.), Answer up to 100 to 150 Inbound/Incoming Calls
- Process Payments/Orders, Deal with Credit Cards
- Learn Various Programs Boost, T-Mobile
- Customer Relations
- Transfer Calls
- Data Entry
- Word Processing
- Cross-trained and provided backup support for organizational leadership.
Education
No Degree - Law Enforcement
Department of Public Safety Standards And Training
Salem, OR02.2023
High School Diploma -
Liberty High School
Hillsboro, OR05.2010
High School Diploma -
Oregon National Youth Challenge
Bend, OR01.2010
Skills
- Team Player, Hard Worker
- Punctual, Reliable
- Multitasked
- Computer Efficient (Microsoft office, Word, Indicia, FedEx Manager, Smartsheet's, Share file, Five9 program, Excel, Salesforce)
- Respectful and Responsible
- Work well Under Pressure
- Great Communication Skills
- Interpersonal Skills
- Professionalism
- 10 years Customer Service Experience
- Leadership and Management Skills
- Good Mediator
- Customer Needs Assessments
- Verbal and Written Communication
- Communications Strategies
- Community Relations
- Exceptional Problem Solver
- Conflict De-Escalation
- Law Enforcement
- Process Updates
- Employee Engagement
- Constructive Feedback
Certification
- CFR - Certified First Responder
- Oregon Department of Public Safety Standards and Training DPSST # 63208
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Police Officer
Woodburn Police Department
09.2022 - 04.2023
Warehouse Manager
Finity Production Inc
01.2015 - 08.2022
Call Center Representative Specialist
Netflix Inc
01.2013 - 01.2015
Xerox Tigard Oregon
01.2012 - 01.2013
Mobile Sales Associate
No Contract, Mobile
01.2012 - 01.2013
Machine Operator
Solar World Industries Of America
01.2010 - 01.2012
Call Center Representative Specialist
Vesta, Calling Center
01.2009 - 01.2010
No Degree - Law Enforcement
Department of Public Safety Standards And Training
High School Diploma -
Liberty High School
High School Diploma -
Oregon National Youth Challenge