Jonathan Ruppel
CHINO,CA
Summary
My name is Jonathan Ruppel. I am currently seeking a career within a company that values and appreciates me as an individual. I am also looking for a career that lets me use my knowledge of professional customer service as well as my proven ability to multitask while still providing excellent work. I am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Claims Specialist
Social Security Adminstration
06.2023 - 01.2024
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
DISPATCHER
Hussmann Refrigeration
12.2022 - 04.2023
- Directed dispatching, routing and tracking of 26 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Employment Program Representative
Employment Development Department
08.2020 - 08.2022
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Intern
Social Security Administration, SSA
11.2019 - 03.2020
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Analyzed problems, identified solutions and made decisions.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Collaborated in professional team to solve workflow issues.
- Answered incoming telephone calls, took down messages and provided information.
- Upheld office schedule and calendar to coordinate workflow and meetings.
Petty Officer Third Class
United States Navy, USN
11.2012 - 11.2017
- Mentored and supervised 21 personnel within unit, providing positive guidance for professional and personal development.
- Trained 50+ junior sailors to develop sailors into future leaders.
- Directed safe and secure operations of over millions worth of government property, resulting in no loss of equipment or negative incidents.
- Handled administrative requirements, maintained records and submitted operational reports.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Liberal Arts And General Studies
Cal State Fullerton
Fullerton, CAAssociate of Arts - Liberal Arts And General Studies
Mount San Antonio CC
Azusa, CASkills
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Active Listening
- Organizational Systems
- Performance Appraisal
- Internal Communications
- Reading Comprehension
- Adaptable to Changing Condition
- Customer Satisfaction/Experience
- Customer Accounts Management
Additional Information
- MEDALS , Good Conduct Medal National Defense Service Medal Global War on Terrorism Expeditionary Medal
Timeline
Claims Specialist
Social Security Adminstration
06.2023 - 01.2024
DISPATCHER
Hussmann Refrigeration
12.2022 - 04.2023
Employment Program Representative
Employment Development Department
08.2020 - 08.2022
Intern
Social Security Administration, SSA
11.2019 - 03.2020
Petty Officer Third Class
United States Navy, USN
11.2012 - 11.2017
No Degree - Liberal Arts And General Studies
Cal State Fullerton
Associate of Arts - Liberal Arts And General Studies
Mount San Antonio CC