Jonathan Russi
Brooklyn,NY
Summary
I am a High-energy and hardworking salesman with proven relationship-building and upselling skills in fast-paced restaurant environments. Successful at handling many drink tickets/orders at once while behind the bar, whether it's for my guests or the guests of the waiters/servers counting on me.
I adapt fast and have much love for the service industry. I strive to meet customer needs, drive satisfaction and promote long-term loyalty.
I'm also trained and prepared for when Inspection arrives thanks to my course in food protection.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender
Carnegie Dinner
11.2023 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked guests' identification before serving alcoholic beverages.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Bowlero Times Square
08.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new Bartenders.
Server/Bartender
Barking Dog, Restaurant
02.2021 - 08.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers/bartenders.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products. I hold a food protection certificate.
- Stayed informed about daily specials, new menu items, promotions.
Education
High School Diploma -
I.C.C.A
07.2020
Skills
- Effective Customer Upselling
- Classic Cocktail Knowledge
- Check Payment Processing
- Food Station Setup
- Beverage/Drink Preparation
- Food Inspection
Certification
- Food protection.
- Bartending/Mixology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Bartender
Carnegie Dinner
11.2023 - Current
Bartender
Bowlero Times Square
08.2023 - 11.2023
Server/Bartender
Barking Dog, Restaurant
02.2021 - 08.2023
High School Diploma -
I.C.C.A