Jonathan Ruvalcaba Villa
Sacramento,CA
Summary
Talented inside sales rep successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Talented Inside sales rep successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
13
13
years of professional experience
Work History
INSIDE
Security Contractor Services
03.2020 - Current
- Complete sales order tickets and submit for processing of client-requested transactions
- Record transactions accurately, and keep clients informed about transactions
- Offer advice on the purchase or sale of particular securities
- Contact prospective customers to determine customer needs, present information, or explain available services
- Prepare documents needed to implement plans selected by clients
- Supply the latest price quotes on any order, as well as information on the material and availability
- Set up new accounts, established customer credit and set up payment methods.
- Answered customers' questions regarding products, prices, and availability.
- Built relationships with customers and community to promote long term business growth.
- Managed friendly and professional customer interactions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices, credit terms and other bid specifications.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended monthly sales meetings and quarterly sales trainings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
MACHINE TECHNICIAN
Security Contractor Services
07.2012 - Current
- Inspect workpieces for defects, and measure workpieces to determine accuracy of machine operation, using rules, templates, or other measuring instruments
- Observe machine operation to detect workpiece defects or machine malfunctions, adjusting machines as necessary
- Read blueprints or job orders to determine product specifications and tooling instructions and to plan operational sequences
- Set up and operate machines, such as lathes, cutters, shears, borers, millers, grinders, presses, drills, and auxiliary machines, to make metallic and plastic workpieces
- Make minor electrical and mechanical repairs and adjustments to machines and notify supervisors when major service is required
- Change worn machine accessories, such as cutting tools and brushes, using hand tools
- Perform minor machine maintenance, such as oiling or cleaning machines, dies, or workpieces, or adding coolant to machine reservoirs
- Extract or lift jammed pieces from machines, using fingers, wire hooks, or lift bars.
- Set up and ran machinery to produce exceptional products for industrial needs.
SALES MANAGER
Tuxedo Den
01.2010 - 04.2012
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Organized promotional events and interacted with community to increase sales volume.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Education
B.S - Business Administration Candidate
CALIFORNIA STATE UNIVERSITY
A.S - Business
AMERICAN RIVER COLLEGE
Skills
- Time management
- Communication
- Relationship building
- Sale closure
- Customer Account Management
- Client Satisfaction
- Client Relationships
- Telephone Etiquette
- Direct Sales
- Product Sales
- Revenue Quotas
- Organizational Effectiveness
- B2B Sales
- Verbal and Written Communication
- Sales Expertise
- Customer Relationship Management
- Order Management
- Time Management
- Closing Sales
- Analytical Thinking
- Sales and Marketing
- Client Retention
- Phone and Email Etiquette
- Analytical Problem Solver
- Sales and Negotiation
- Relationship Development
- Transportation Logistics
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
INSIDE
Security Contractor Services
03.2020 - Current
MACHINE TECHNICIAN
Security Contractor Services
07.2012 - Current
SALES MANAGER
Tuxedo Den
01.2010 - 04.2012
B.S - Business Administration Candidate
CALIFORNIA STATE UNIVERSITY
A.S - Business
AMERICAN RIVER COLLEGE
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