Jonathan Ryan

• Oversaw training and supervision of customer service and member services representatives on policies and procedures.

sales.

• Lead daily front-desk operations and personnel, ensuring consistent service quality and operational efficiency.
• Coordinate with Sales & Service Management regarding promotions, special events, and member programs.
• Leveraged Microsoft applications to streamline information management processes and improve system efficiency
• Applied sales training principles to enhance team performance and achieve departmental goals.
• Resolve customer service issues through consultative problem-solving to improve satisfaction and retention.

• Oversaw daily facility operations to maintain a safe, efficient, and customer-focused environment.
• Coordinated efforts with management and staff to troubleshoot and resolve service and operational difficulties.
• Assessed operational processes and proposed enhancements to optimize efficiency and service quality.

• Generated new memberships through outbound outreach, walk-in consultations, and referral engagement.
• Delivered personalized service to 1,000+ members, strengthening long-term relationships and retention.
• Processed sales transactions, billing, and daily financial reconciliations with accuracy and efficiency.
• Identified upsell opportunities by aligning member needs with available services and programs.