Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Jonathan  Saint Clair

Jonathan Saint Clair

Naples,FL

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Motivated with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Positive and upbeat successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.

Overview

3
3
years of professional experience

Work History

Work From Home Customer Service Agent

Alorica
10.2022 - 06.2023
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.

Front Desk Receptionist/Customer Service Representative

Advance America cash Advance
02.2021 - 09.2022
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Answered telephones and greeted visitors to assist, answer questions and direct
  • Received incoming calls and coordinated with staff to fulfill customer requests
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management
  • Coordinated with internal departments to handle wide range of guest needs.

Customer Service Representative/Cashier

Wawa
03.2020 - 01.2021
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions and provided store information
  • Collected payments and provided accurate change
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Helped customers find specific products, answered questions and offered product advice
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Worked closely with front-end staff to assist customers
  • Trained new team members in cash register operation, stock procedures and customer services
  • Processed sales transactions to prevent long customer wait times
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Education

Student - architectural design

Florida Agricultural And Mechanical University
Tallahassee, FL

Skills

  • Customer Service
  • Guest Service
  • Reception
  • Phone Etiquette
  • Word Processing
  • Multi-line Phone Systems
  • Front desk
  • Assistant Manager Experience
  • Bilingual
  • Cash handling
  • Loan processing
  • Basic maths
  • Order and Refund Processing
  • Call Control
  • Performance Improvement
  • Membership Inquiries and Renewals
  • Invoicing and Billing
  • Data Gathering
  • Client Relations Skills
  • Call Center Operations
  • Technical Support and Assistance

Languages

English
French
Creol

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won't.It's whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Work From Home Customer Service Agent

Alorica
10.2022 - 06.2023

Front Desk Receptionist/Customer Service Representative

Advance America cash Advance
02.2021 - 09.2022

Customer Service Representative/Cashier

Wawa
03.2020 - 01.2021

Student - architectural design

Florida Agricultural And Mechanical University
Jonathan Saint Clair