Jonathan Salas
Austin,United States
Summary
IT professional with extensive experience in meeting team needs, improving processes, and exceeding requirements. Possesses a diligent and dedicated work ethic, complemented by strong communication and task prioritization skills. Eager to contribute to team success and further develop professional skills.
Overview
11
11
years of professional experience
Work History
Technical Support Engineer
Dell
09.2022 - 08.2024
- Documented faults and bugs for referral to development staff for use in updates.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Senior Technical Support Technician
Dell
06.2021 - 09.2022
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over the phone.
Home Lending Advisor
JP Morgan Chase
10.2016 - 07.2019
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Monitored pipelines to track and log status of loans.
Relationship Banker
JP Morgan Chase
01.2014 - 10.2016
- Analyzed customers' financial information to deliver personalized account guidance.
- Worked with new management to improve branch performance from performance level 4 to performance level 1.
- Obtained Series 6 & 63 FINRA Licenses.
Education
Associate of Applied Science - Web Programming
Austin Community College District
05.2021
Skills
- JavaScript
- React
- HTML
- CSS
- SQL
- Excel
- Zendesk
- Power BI
- Azure
- Technical Documentation
Timeline
Technical Support Engineer
Dell
09.2022 - 08.2024
Senior Technical Support Technician
Dell
06.2021 - 09.2022
Home Lending Advisor
JP Morgan Chase
10.2016 - 07.2019
Relationship Banker
JP Morgan Chase
01.2014 - 10.2016
Associate of Applied Science - Web Programming
Austin Community College District
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