Jonathan Salazar Escobar
North Hollywood,Ca
Summary
A versatile and results-driven professional with a strong background in customer operations, logistics, and client engagement across diverse service industries. Expertise in retail sales, inventory execution, and high-volume warehouse logistics, demonstrated through successful roles as a Merchandising Associate, Office Sales Associate, and Package Handler. Adept at managing fast-paced environments, optimizing product displays, and driving revenue through targeted customer service.
Equally skilled in fast-paced service and healthcare communication, bringing exceptional interpersonal abilities cultivated as a Barista and a Healthcare Member Outreach Specialist. This unique combination of experience pairs efficient, high-energy multi-tasking with an empathetic, compliance-driven approach to client care and retention. A proactive problem-solver and dedicated team player ready to leverage this multifaceted skill set to deliver immediate value and operational excellence.
Overview
12
12
years of professional experience
Work History
Package Handler
FedEx
North Hills, California
08.2026 - Current
- Loaded FedEx packages into trailers, following sort plans and safety procedures.
- Unloaded incoming FedEx freight from conveyor belts and delivery vehicles.
- Communicated with FedEx team members to support smooth warehouse flow.
- Resolved conveyor system issues by clearing jams and blockages.
- Ensured compliance with postal regulations regarding hazardous materials handling.
Customer Service Representative
Regal, Lakeside & ADOC
West Hills, CA
05.2025 - 06.2026
- Received incoming calls from members and health plans, assisting with inquiries related to authorizations and eligibility issues.
- Answered customer inquiries and provided accurate information regarding health benefits and services.
- Engaged with customers to understand needs, resolve issues, and provide information on healthcare availability.
- Resolved customer complaints using calm communication and active listening.
- Documented customer issues and updated service records for follow-up.
- Work alongside various Health Plans(Health-Net, Aetna, SCAN, Anthem..) and assist with verifying Members Demographics.
Merchandising Service Team
Lowe's
Burbank, CA
10.2023 - 01.2025
- Interpreted and applied Plannograms to optimize product placement and enhance visual merchandising.
- Coordinated setup and rollout of new merchandise in collaboration with vendors to ensure timely execution.
- Cut wood and lumber into specified dimensions using saws and tools.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Collaborated with team members to meet project deadlines and achieve objectives, fostering effective teamwork.
Outreach Team Member
MedPoint Management
Woodland Hills, CA
08.2018 - 05.2022
- Implemented community outreach and engagement plans to reach diverse communities.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Reviewed outreach lists to prioritize high-need patient calls and messages.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
Sales Associate
Office Depot Inc
Las Vegas, NV
11.2021 - 03.2022
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Operated POS registers to facilitate smooth transactions, ensuring accuracy in sales, returns, exchanges, and cash handling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Processed special orders and online pickups, coordinating with customers to fulfill requests efficiently.
- Conducted regular inventories to maintain accurate stock levels and support inventory management.
Barista
Coffee Bean & Tea Leaf
Woodland Hills, CA
02.2015 - 08.2018
- Presented curated blends and herbal tea tastings to highlight seasonal offerings and increase customer engagement.
- Developed unique recipes for signature coffees and blended drinks to enhance café's menu variety.
- Maintained calm demeanor during high-volume periods and special events.
- Cleaned and sanitized work areas, utensils, and equipment to maintain health and safety standards.
- Supported opening and closing tasks for café readiness and cleanup.
Education
High School Diploma -
Ulysses S. Grant Senior High School
Van Nuys, CA06-2010
Radio And Television Broadcasting
Los Angeles Valley College
Van Nuys, CASkills
- Volunteered at Valley Presbyterian
Hospital (Can handle transportation of
hazardous materials) - Logistics coordination
- Safe food handling
- Inventory management
- CRM software proficiency (Rea Portal,EZ-Cap, and Interpreta)
- Product display
- Authorization processing
- Case documentation
- Data entry
- CRM software proficiency (Rea Portal, EZ-Cap, and Interpreta)
- Microsoft Outlook
- Office administration
- Volunteered at Valley Presbyterian Hospital (Can handle transportation of hazardous materials)
- Following scripts
- New hire training
- Basic Spanish communication
- Communication skills
Timeline
Package Handler
FedEx
08.2026 - Current
Customer Service Representative
Regal, Lakeside & ADOC
05.2025 - 06.2026
Merchandising Service Team
Lowe's
10.2023 - 01.2025
Sales Associate
Office Depot Inc
11.2021 - 03.2022
Outreach Team Member
MedPoint Management
08.2018 - 05.2022
Barista
Coffee Bean & Tea Leaf
02.2015 - 08.2018
High School Diploma -
Ulysses S. Grant Senior High School
Radio And Television Broadcasting
Los Angeles Valley College