Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JONATHAN SALDANA

Imperial,CA

Summary

Over 6 years in IT support and troubleshooting with 6 years experience of building and upgrading Windows computers. Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent organizational skills. Skilled Technology Assistant proficient in supporting hardware and software issues for Windows, Chrome, and Mac computer systems. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows and Chrome user. Boosts system performance by thoroughly evaluating and correcting different hardware and software Issues.

Highly organized and detail-oriented Office Clerk with more than 5 years experience supplying thorough, organized administrative support to 3 senior executives. Attending customers in a polite and professional manner, in person, by email, and by phone, while taking detail messages for sales representatives or accounts payable. Results-driven Outside Sales Agent well-versed in computer and tech sales.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technology Assistant

El Centro Elementary School District
01.2021 - Current
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Installed and configured software and hardware.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

ASES Coordinator

Lincoln Elementary
08.2022 - 02.2024
  • Coached employees through day-to-day work and complex problems.
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with parents and principal.
  • Gathered and organized materials to support operations.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Used job-related software to draft and finalize written correspondence and attendance documentation.
  • Coordinated with human resources department to handle payroll and personnel databases.

Information Technology Specialist

J.S. Floor Covering Inc.
01.2017 - 01.2022
  • Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Trained end-users of Quickbooks Online and Time Tracker on use, functionality and application to business problems.

Intel Sales Representative

Action Link
11.2018 - 05.2019
  • Devised and implemented product strategies for filling market gaps and driving consistent sales
  • Demonstrated products and specific features at customer locations and special events
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Intel Products
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Communicated with customers to understand needs and recommend appropriate solutions

Education

Associate of Science - Business Information Systems

Imperial Valley College
Imperial, CA
04.2021

Skills

  • Excellent communication skills
  • Computer Building
  • Hardware installations
  • Technical issues analysis
  • Software diagnosis
  • Database management
  • Works well under pressure
  • Customer service-oriented
  • Accurate and detailed
  • Excellent planner and coordinator
  • Invoice processing
  • Payroll
  • Extensive Computer hardware knowledge
  • Software computer knowledge
  • Knowledge in Quickbooks
  • Responsible with business income & payments
  • Technical issues analysis

Certification

  • Cybersecurity Essentials by Cisco Training - 12/20/20
  • Technical Support Fundamentals by Google Training - 09/27/21
  • The Bits and Bytes of Computer Networking by Google Training - 10/13/21
  • Operating Systems and You: Becoming a Power User by Google Training - 12/13/21
  • In process of completing the Google IT support Professional Certification

Timeline

ASES Coordinator

Lincoln Elementary
08.2022 - 02.2024

Technology Assistant

El Centro Elementary School District
01.2021 - Current

Intel Sales Representative

Action Link
11.2018 - 05.2019

Information Technology Specialist

J.S. Floor Covering Inc.
01.2017 - 01.2022

Associate of Science - Business Information Systems

Imperial Valley College
  • Cybersecurity Essentials by Cisco Training - 12/20/20
  • Technical Support Fundamentals by Google Training - 09/27/21
  • The Bits and Bytes of Computer Networking by Google Training - 10/13/21
  • Operating Systems and You: Becoming a Power User by Google Training - 12/13/21
  • In process of completing the Google IT support Professional Certification
JONATHAN SALDANA