Alison Pollan
Memphis,TN
Summary
Insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Holiday Inn Express-Medical Center
2023.07 - Current
Office Manager/Administrative Assistant
Dory Restaurant
2021.03 - 2021.11
Front Office Manager
Crowne Plaza Memphis East
2020.07 - 2021.03
Assistant General Manager
Holiday Inn and Suites
2019.03 - 2020.07
Front Desk Agent, Acting MOD, Shuttle Driver
Econo Lodge
2018.07 - 2019.01
Night Manager
Crowne Plaza Downtown
2017.11 - 2018.07
Assistant Front Office Manager
Crowne Plaza Downtown
2017.05 - 2017.11
Front Desk
SpringHill Suites, Downtown
2016.01 - 2017.01
Office Manager
Erling Jensen's The Restaurant
2012.01 - 2017.01
Front Desk, Night Audit
Quality Inn
2010.01 - 2013.01
Front Desk, Front Office Manager
Holiday Inn Express
2009.01 - 2010.01
Front Desk, Night Audit
Artisan Hotel
2007.01 - 2009.01
Front Desk, Night Audit
French Quarter Suites
2007.01 - 2008.01
Front Desk
AmeriSuites Hotel
2005.01 - 2006.01
Front Desk
Wingate Inn
2005.01 - 2006.01
Assistant General Manager
Comfort Suites
2003.01 - 2004.01
Guest Assistance
Hilton Hotels, Corporate Office
1999.01 - 2002.01
Education
H.S. Diploma -
Memphis Catholic High School
Memphis, TennesseeSkills
- Directed team as Shift Supervisor, assisting employees with satisfactory call resolution for Hilton Hotels Guest Relations
- Trained new and current employees in all departments
- Organized supply procurement for all departments
- Directed laundry, housekeeping, restaurant, and maintenance employees
- Hired and dismissed employees as necessary
- Executed sales calls, marketing initiatives, payroll, annual reports, and budgets
- IHG Loyalty Champion, posted guests points and processed reward nights
- Responsible for ordering, stocking, and inventory for Gift Shop/Marketplace
- Night Manger- Acting MOD for all departments
- Valid ABC license, basic knowledge of waiting tables and bartending
- Responded to all Guest Satisfactions surveys, Monitored Medallia and coached employees to ensure that survey scores were at brand standards or above
Certification
- IHG FOOT Training (2019)
- AHLEI-Hotel Management Leadership Skills and Supervisory Skill Builders (2020)
- FAU- Certificate of Hospitality and Tourism Management (2020)
Timeline
Assistant General Manager
Holiday Inn Express-Medical Center
2023.07 - Current
Office Manager/Administrative Assistant
Dory Restaurant
2021.03 - 2021.11
Front Office Manager
Crowne Plaza Memphis East
2020.07 - 2021.03
Assistant General Manager
Holiday Inn and Suites
2019.03 - 2020.07
Front Desk Agent, Acting MOD, Shuttle Driver
Econo Lodge
2018.07 - 2019.01
Night Manager
Crowne Plaza Downtown
2017.11 - 2018.07
Assistant Front Office Manager
Crowne Plaza Downtown
2017.05 - 2017.11
Front Desk
SpringHill Suites, Downtown
2016.01 - 2017.01
Office Manager
Erling Jensen's The Restaurant
2012.01 - 2017.01
Front Desk, Night Audit
Quality Inn
2010.01 - 2013.01
Front Desk, Front Office Manager
Holiday Inn Express
2009.01 - 2010.01
Front Desk, Night Audit
Artisan Hotel
2007.01 - 2009.01
Front Desk, Night Audit
French Quarter Suites
2007.01 - 2008.01
Front Desk
AmeriSuites Hotel
2005.01 - 2006.01
Front Desk
Wingate Inn
2005.01 - 2006.01
Assistant General Manager
Comfort Suites
2003.01 - 2004.01
Guest Assistance
Hilton Hotels, Corporate Office
1999.01 - 2002.01
H.S. Diploma -
Memphis Catholic High School
- IHG FOOT Training (2019)
- AHLEI-Hotel Management Leadership Skills and Supervisory Skill Builders (2020)
- FAU- Certificate of Hospitality and Tourism Management (2020)
Similar Profiles
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Faruk BhalooFaruk Bhaloo
Airport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn ExpressAirport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn Express
Shena CoffeeShena Coffee
Front Desk Agent at Holiday Inn Holiday Inn ExpressFront Desk Agent at Holiday Inn Holiday Inn Express