Alison Pollan
Memphis,TN
Summary
Insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Holiday Inn Express-Medical Center
07.2023 - Current
Office Manager/Administrative Assistant
Dory Restaurant
03.2021 - 11.2021
Front Office Manager
Crowne Plaza Memphis East
07.2020 - 03.2021
Assistant General Manager
Holiday Inn and Suites
03.2019 - 07.2020
Front Desk Agent, Acting MOD, Shuttle Driver
Econo Lodge
07.2018 - 01.2019
Night Manager
Crowne Plaza Downtown
11.2017 - 07.2018
Assistant Front Office Manager
Crowne Plaza Downtown
05.2017 - 11.2017
Front Desk
SpringHill Suites, Downtown
01.2016 - 01.2017
Office Manager
Erling Jensen's The Restaurant
01.2012 - 01.2017
Front Desk, Night Audit
Quality Inn
01.2010 - 01.2013
Front Desk, Front Office Manager
Holiday Inn Express
01.2009 - 01.2010
Front Desk, Night Audit
Artisan Hotel
01.2007 - 01.2009
Front Desk, Night Audit
French Quarter Suites
01.2007 - 01.2008
Front Desk
AmeriSuites Hotel
01.2005 - 01.2006
Front Desk
Wingate Inn
01.2005 - 01.2006
Assistant General Manager
Comfort Suites
01.2003 - 01.2004
Guest Assistance
Hilton Hotels, Corporate Office
01.1999 - 01.2002
Education
H.S. Diploma -
Memphis Catholic High School
Memphis, TennesseeSkills
- Directed team as Shift Supervisor, assisting employees with satisfactory call resolution for Hilton Hotels Guest Relations
- Trained new and current employees in all departments
- Organized supply procurement for all departments
- Directed laundry, housekeeping, restaurant, and maintenance employees
- Hired and dismissed employees as necessary
- Executed sales calls, marketing initiatives, payroll, annual reports, and budgets
- IHG Loyalty Champion, posted guests points and processed reward nights
- Responsible for ordering, stocking, and inventory for Gift Shop/Marketplace
- Night Manger- Acting MOD for all departments
- Valid ABC license, basic knowledge of waiting tables and bartending
- Responded to all Guest Satisfactions surveys, Monitored Medallia and coached employees to ensure that survey scores were at brand standards or above
Certification
- IHG FOOT Training (2019)
- AHLEI-Hotel Management Leadership Skills and Supervisory Skill Builders (2020)
- FAU- Certificate of Hospitality and Tourism Management (2020)
Timeline
Assistant General Manager
Holiday Inn Express-Medical Center
07.2023 - Current
Office Manager/Administrative Assistant
Dory Restaurant
03.2021 - 11.2021
Front Office Manager
Crowne Plaza Memphis East
07.2020 - 03.2021
Assistant General Manager
Holiday Inn and Suites
03.2019 - 07.2020
Front Desk Agent, Acting MOD, Shuttle Driver
Econo Lodge
07.2018 - 01.2019
Night Manager
Crowne Plaza Downtown
11.2017 - 07.2018
Assistant Front Office Manager
Crowne Plaza Downtown
05.2017 - 11.2017
Front Desk
SpringHill Suites, Downtown
01.2016 - 01.2017
Office Manager
Erling Jensen's The Restaurant
01.2012 - 01.2017
Front Desk, Night Audit
Quality Inn
01.2010 - 01.2013
Front Desk, Front Office Manager
Holiday Inn Express
01.2009 - 01.2010
Front Desk, Night Audit
Artisan Hotel
01.2007 - 01.2009
Front Desk, Night Audit
French Quarter Suites
01.2007 - 01.2008
Front Desk
AmeriSuites Hotel
01.2005 - 01.2006
Front Desk
Wingate Inn
01.2005 - 01.2006
Assistant General Manager
Comfort Suites
01.2003 - 01.2004
Guest Assistance
Hilton Hotels, Corporate Office
01.1999 - 01.2002
H.S. Diploma -
Memphis Catholic High School
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