Reliable business professional with excellent work ethic, and desire to succeed in any result driven or high standard environment. Experienced in building loyal clientele, process improvement, and objection handling. Dedicated to keeping production levels optimal, with my diverse background in business, and sales.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Priority Toyota Chesapeake
11.2020 - Current
Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase. Used consultative sales techniques to understand customer needs and recommend relevant products and services in Spanish and English. Developed long-lasting client relationships by consistently exceeding expectations with exceptional service. Developed successful sales strategies to increase revenue and customer satisfaction through product value and objection handling. Analyzed interest rates, bank approvals, and credit reports. Completed sales documentation and registrations. Maintained strict confidentiality of all customer information, dealership regulations, and marketing strategies.
Hiring Coordinator (Remote/Part Time)
Gillmann Services
11.2019 - 11.2020
Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one. Created detailed job descriptions that accurately reflected position requirements and expectations, attracting well-suited applicants. Collaborated with department managers to better understand job requirements and tailor recruitment efforts accordingly. Identified gaps in skill sets across departments by analyzing workforce data, aiding in strategic workforce planning initiatives. Provided constructive feedback to unselected applicants, fostering positive experiences even in rejection situations. Conducted comprehensive interviews to assess candidate skills, qualifications, and cultural fit within the organization. Negotiated competitive salary packages, securing highly sought-after professionals in various industries.
Sales Consultant
Ion Solar
10.2019 - 11.2020
Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase. Answered phone calls and answered questions from potential customers. Screened potential customers to determine interest and requirements for products and services of company. Utilized CRM system to track and manage leads, keeping appointments organized. Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service. Increased sales revenue by identifying and targeting high-potential accounts. Trained and mentored new sales representatives.
Supervisor
California Burrito
02.2018 - 10.2019
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Monitored workflow to improve employee time management and increase productivity. Improved customer satisfaction by ensuring consistent quality of food and service. Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared. Monitored health and safety standards to maintain a clean, safe working environment. Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
Team Leader
Gud’s Development (Remodeling/Stone Restoration)
01.2017 - 10.2018
Supervised team members to confirm compliance with set procedures and quality requirements. Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards. Built strong relationships with customers through positive attitude and attentive response. Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed. Enhanced project efficiency by streamlining communication between subcontractors and construction teams. Determined labor requirements to dispatch workers to construction sites. Enhanced project efficiency by implementing advanced construction techniques and tools. Reduced construction errors by implementing detailed safety protocols for crew members.
Store Associate
La Vina Market And Butcher Services
01.2015 - 07.2016
Greeted customers, helped locate merchandise, and suggested suitable options. Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions. Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods. Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Highschool Diploma -
Los Robles Bilingual School
Valencia, Venezuela
06.2015
Skills
Time Management
CRM proficiency
Relationship Building
Performance Management
Product and service knowledge
Objection handling
Upselling of brands and products
Closing Sales
Scheduling
Team development
Sophisticated in warranties, and financial options